Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Thilagshi Jeyapalan

Vancouver

Summary

Dynamic customer service professional with proven expertise at House of Dosas, excelling in conflict resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and boosting sales via effective upselling. Proficient in data entry and Microsoft Excel, committed to delivering exceptional customer satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

House of Dosas
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Restaurant Server

House of Dosas
11.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.

Education

Accociate Of Arts -

Lasalle College
Vancouver, BC
10.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Customer satisfaction measurement

Languages

English

Certification

Food safe level 1

Timeline

Customer Service Representative

House of Dosas
02.2024 - Current

Restaurant Server

House of Dosas
11.2023 - Current

Accociate Of Arts -

Lasalle College

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Thilagshi Jeyapalan