Emy Le
Missisauga,Canada
Summary
Dynamic and results-oriented hospitality professional with four years of comprehensive experiences. Adept at multitasking in fast-paced environments, with a keen eye for detail and a commitment to fostering a culture of continuous improvement. Recognized for excellent communication skills, robust problem-solving abilities, and a passion for creating memorable guest experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Toronto Airport Marriott Hotel
Toronto, Ontario
10.2024 - Current
- Perform front desk and guest service duties such as processing payments, handling reservations and check-ins/check-outs, issuing room keys, supporting self-service kiosks, and assisting guests with mobility needs or special accommodations.
- Handle difficult or sensitive guest interactions with professionalism and care, turning challenges into positive experiences whenever possible.
- Ensure smooth and timely service delivery by following all operational procedures and safety protocols.
- Remain composed and efficient during high-pressure or peak periods.
Guest Services Supervisor
The Pearle Hotel & Spa, Autograph Collection
Burlington, Ontario
08.2024 - 10.2025
- Greeted and welcomed guests approaching front desk in accordance with standard operations.
- Coordinated with other departments to ensure that guests' needs were met promptly and efficiently.
- Maintained inventory of supplies needed for smooth operation of front desk services.
- Established and maintained attentive, friendly, and courteous hospitality at front desk.
Customer Service Agent
Hilton Mississauga/Meadowvale
Missisauga, Canada
05.2024 - 09.2024
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
- Efficiently handled room reservations and cancellations, ensuring optimal room inventory management and guest satisfaction.
- Handled cash, credit and debit card transactions accurately.
- Greeted guests upon arrival with a warm, professional demeanor, ensuring a positive first impression and a smooth check-in process.
- Uphold the hotel's standards of service and presentation, consistently delivering a luxury experience to all guests.
Guest Service Agent
Holiday Inn
Peterborough, Canada
12.2023 - 05.2024
- Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
- Manage reservations, including processing bookings, modifying reservations, and handling cancellations.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Received positive feedback from guests on numerous occasions for exceptional customer service and problem-solving skills.
- Follow all company safety and security policies and procedures, report accidents or issues and unsafe work conditions to manager.
Shift Supervisor
Madoi Restaurant
Peterborough, Ontario
11.2021 - 04.2024
- Formally trained new hires, sharing and information employees about progress and achievements.
- Manage the reservation log with accuracy and detail, making sure to note any special occasions and requests.
- Ensures prompt disclosure of guest satisfaction outcomes, encompassing feedback forms, comment cards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Sales Assistant
Bluebirdclothing
Hanoi, Vietnam
12.2020 - 03.2021
- Maintained knowledge of company products and services to make informed recommendations to clients.
- Unloaded and organized delivered products in appropriate store locations.
- Reported product and price discrepancies to managers for review.
Education
Diploma - Hospitality Management
FLEMING COLLEGE
04.2023
High School Diploma -
LAO CAI HIGH SCHOOL
05.2018
Skills
- File Organization
- Adaptability
- Problem-Solving Skills
- Conflict resolution
- Multitasking
- Proficient in MS Office Suite
- Collaboration
Certification
- Smart Serve, 2022
- CIFS food handler, 2022
- OTEC's Service Excellence Program, 04/01/23
Timeline
Guest Service Representative
Toronto Airport Marriott Hotel
10.2024 - Current
Guest Services Supervisor
The Pearle Hotel & Spa, Autograph Collection
08.2024 - 10.2025
Customer Service Agent
Hilton Mississauga/Meadowvale
05.2024 - 09.2024
Guest Service Agent
Holiday Inn
12.2023 - 05.2024
Shift Supervisor
Madoi Restaurant
11.2021 - 04.2024
Sales Assistant
Bluebirdclothing
12.2020 - 03.2021
Diploma - Hospitality Management
FLEMING COLLEGE
High School Diploma -
LAO CAI HIGH SCHOOL
Similar Profiles
SACHIN KULHARISACHIN KULHARI
General Manager ( Restaurants/Bars) at Delta by Marriott Toronto Airport & Conference CentreGeneral Manager ( Restaurants/Bars) at Delta by Marriott Toronto Airport & Conference Centre
Gabriel GuGabriel Gu
Front Desk Manager at Toronto Airport MarriottFront Desk Manager at Toronto Airport Marriott
Harjinder SandhuHarjinder Sandhu
Housekeeping Room Attendant at Toronto Airport Marriott HotrlHousekeeping Room Attendant at Toronto Airport Marriott Hotrl
Dr Ima RashidDr Ima Rashid
Clinical AI, Clinical Product Manager at Apollo 24/7Clinical AI, Clinical Product Manager at Apollo 24/7
Aima Aziz SheikhAima Aziz Sheikh
President at UTM Young LiberalsPresident at UTM Young Liberals