Thi Hong Hanh Vu
San Leandro
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Manicurist and Pedicurist
Grand Nails
06.2018 - 12.2021
- Provided high-quality manicures and pedicures, ensuring client satisfaction through attention to detail.
- Assisted clients in selecting nail designs and colors, enhancing their overall experience.
- Built strong relationships with clients, fostering loyalty through exceptional customer service skills.
- Adapted quickly to new products and techniques, staying current with industry trends and innovations.
- Collaborated with team members to streamline service processes, improving overall salon efficiency.
- Provided excellent customer service, addressing concerns promptly and professionally to maintain client trust.
- Offered exceptional efficiency by completing manicures and pedicures within scheduled time frames without sacrificing quality or personalized attention.
- Contributed to a positive workplace culture by demonstrating professionalism, punctuality, and a commitment to teamwork.
Owner
Grand Nails
01.2022 - Current
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Trained and supervised staff on nail care techniques and customer service protocols.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
Education
High School Diploma -
Phu Nhuan High School
Ho Chi Minh, Viet Nam05-2012
Bachelor of Arts - Elementary School Teaching
Sai Gon University
Ho Chi Minh, Viet Nam06-2017
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Staff management
- Marketing
- Financial management
- Business development
Languages
Vietnamese
Native or Bilingual
Timeline
Owner
Grand Nails
01.2022 - Current
Manicurist and Pedicurist
Grand Nails
06.2018 - 12.2021
High School Diploma -
Phu Nhuan High School
Bachelor of Arts - Elementary School Teaching
Sai Gon University
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