Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Thi Hoang Oanh Le

Thi Hoang Oanh Le

Regina,SK

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

11
11
years of professional experience

Work History

Supervisor

Jugo Juice
11.2022 - 04.2023
  • Monitored workflow to improve employee time management and increase productivity.

Sales Manager

Cat Van Sa Co.,Ltd
11.2011 - 12.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Restaurant Manager + Owner

Cua Cang Xanh Restaurant Co., Ltd
09.2017 - 02.2020
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.

Owner

Kien Tien Business Household
05.2014 - 03.2015
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.

Education

Bachelor of Business management -

University of Greenwich (at Gia Dinh University
2017

Bachelor of Business Management - undefined

ERC Institute
2011

Diploma - Enterprise

ERC Institute
2008

Skills

  • Policy Enforcement
  • Key Performance Indicators (KPIs)
  • Motivating Performers
  • Consulting Supervisors
  • Mentoring
  • Business Administration
  • Strategic Planning

Additional Information

  • : Recruit, train, and evaluate employee performance periodically. Arrange working schedule for employees, track attendance, close monthly salary. Record feedback and consult with the Director to improve the quality of the restaurant's products and services. Monitor all activities in the restaurant based on established and agreed standards and processes, especially standards on food hygiene and safety. Propose restaurant improvement solutions Directly deal with customer complaints. Monitor inventory levels and approve the purchase of reasonable goods Inventory and monitor the quantity and quality of utensils, tools, equipment, and restaurant assets. From there, plan maintenance, repair, replacement, or propose to buy a new one Plan and build advertising and sales campaigns. At the same time, strengthen the restaurant brand recognition system. Work with media and technology partners to increase customers and save costs. Listen to customer feedback, monitor competitors, ... then propose flexible changes to the menu or appropriate sales promotion promotions.

Timeline

Supervisor

Jugo Juice
11.2022 - 04.2023

Restaurant Manager + Owner

Cua Cang Xanh Restaurant Co., Ltd
09.2017 - 02.2020

Owner

Kien Tien Business Household
05.2014 - 03.2015

Sales Manager

Cat Van Sa Co.,Ltd
11.2011 - 12.2021

Bachelor of Business management -

University of Greenwich (at Gia Dinh University

Bachelor of Business Management - undefined

ERC Institute

Diploma - Enterprise

ERC Institute
Thi Hoang Oanh Le