Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Thi Hai Trieu Pham

Scarborough,ON

Summary

I see myself as a Enthusiastic and detail-oriented college student with over 3 years of experience as a personal shopper. Leveraging a strong foundation in customer service and fashion expertise, I have developed a keen ability to deliver personalized shopping experiences and build lasting client relationships. Throughout my experience, I have honed skills in trend analysis, budget management, and effective communication, all while balancing academic commitments. Known for my proactive approach and dedication to client satisfaction, I am eager to apply my skills in a dynamic environment and continue growing professionally while pursuing my academic goals. Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

7
7
years of professional experience

Work History

Personal Shopper

Myself
11.2022 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Handled Budget Constraints: Skillfully worked within clients' budgets to maximize value and satisfaction, often achieving savings while meeting or exceeding client expectations.
  • Provided Expert Style Guidance: Assisted clients in selecting outfits and accessories that complemented their personal style and occasion, receiving positive feedback for style recommendations and fashion expertise.
  • Trend Analysis and Product Knowledge: Stayed up-to-date with current fashion trends and product offerings to offer informed recommendations, contributing to an enhanced shopping experience.
  • Developed Strong Client Relationships: Built and maintained long-term relationships with clients through exceptional service and attention to detail, resulting in a high client retention rate.
  • Managed Purchases and Deliveries: Oversaw the end-to-end process of shopping, from order placement and tracking to ensuring timely delivery, handling issues and returns efficiently.
  • Managed approximately 10-20 incoming calls, texts per day from customers.

Personal Shopper

Myself
02.2018 - 07.2019
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Education

Associate of Arts - Tourism Management

Seneca College of Applied Arts And Technology
Toronto, ON
05.2025

Associate of Applied Science - Marketing

George Brown College
Toronto, ON
08.2022

Skills

  • Product Knowledge: Deep understanding of various brands, products, and fashion categories to provide informed recommendations
  • Attention to Detail: Keen eye for detail in selecting products that match client preferences and occasions
  • Communication Skills: Excellent verbal and written communication skills for interacting with clients and vendors
  • Inventory Management Systems: Experience with systems for tracking and managing product inventory
  • Negotiation and Sales: Experience in negotiating prices and securing discounts to enhance client value
  • Client Relationship Management: Ability to build and maintain strong relationships with clients, resulting in high satisfaction and repeat business
  • Fashion and Trend Analysis: Proficient in staying up-to-date with the latest fashion trends, styles, and product offerings

Languages

English
Full Professional
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Limited Working

Additional Information

What sets me apart is my proactive approach to problem-solving and my commitment to creating exceptional client experiences. I have a keen eye for trends and a passion for staying ahead in a rapidly evolving fashion landscape. My ability to build strong client relationships and provide personalized recommendations has consistently resulted in high satisfaction and repeat business.

I am eager to bring this blend of enthusiasm, expertise, and a results-driven mindset to Saigon Optical. I am confident that my ability to deliver outstanding service and adapt quickly will contribute positively to your team and help achieve your company’s goals. I look forward to the opportunity to discuss how my skills and experiences align with your needs and how I can add value to your organization.


Although I do not have direct experience working in a retail store, I am confident in my ability to excel in this role. My passion for fashion, including eyewear, drives my enthusiasm and commitment. Additionally, my experience as a personal shopper has equipped me with the skills necessary to satisfy customers and develop essential sales abilities. I believe that these qualities will enable me to perform effectively and contribute positively to your team.

Timeline

Personal Shopper

Myself
11.2022 - Current

Personal Shopper

Myself
02.2018 - 07.2019

Associate of Arts - Tourism Management

Seneca College of Applied Arts And Technology

Associate of Applied Science - Marketing

George Brown College
Thi Hai Trieu Pham