Thierry Ndikumana
Scarborough,CA
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Currently looking to secure a career at a company where I can hone my skills and acumen on my journey toward becoming a memorable and decisive personage of the 21st century.
Overview
7
7
years of professional experience
Work History
Bilingual Insurance Coordinator
Sonnet Insurance
07.2022 - 03.2024
- Assisted customers with various inquiries related to their account
- Handled social media inquiries and reviews
- Translated multiple internal communications and documents
Bilingual Customer Service Rep.
Fidelity Investments
10.2021 - 03.2022
- Assisted customers with setting up their online access to the company’s website
- Provided customers with information pertaining to the rules governing various investment plans e.g. TFSA, RRSP, Non-Registered plans
- Coordinated communications between our customers and the competent departments when novel issues arose
Cashier
Couche-Tard
12.2020 - 06.2021
- Provided excellent and courteous customer service
- Performed related tasks such as filling up shelves, fridges, and occasional housekeeping
- Informed customers of the relevant specials of the day
French Content Analyst
LyricFind
10.2018 - 11.2019
- Transcribed French songs for streaming platforms
- Ensured accuracy of transcriptions
- Translated French songs into English to reach out to a broader audience
Bilingual Information Officer
Canada Business Ontario
05.2018 - 10.2018
- Provided the general public of Ontario information on how to start a business in Ontario, such as information on the pertinent norms and legislation, their business' legal form etc.
- Referred entrepreneurs to governmental financing programs
- Conducted rudimentary market research when requested
Bilingual Customer Service Rep.
IGT
04.2017 - 04.2018
- Assisted customers with the operation of transactions on their account i.e. deposits or withdrawals
- Helped customers troubleshoot occasional and minor technical difficulties on our website
- Assisted customers in purchasing lottery tickets online
Education
Bachelor of Arts - Double Major in Political Science and Public Policy
University of Toronto
Toronto, ON06.2017
Skills
- Customer service/call center
- Telephone manner
- Diplomacy
- Tact
- Problem-solving
- Listening/Analytical
- Bilingual in English and French
- Translation
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bilingual Insurance Coordinator
Sonnet Insurance
07.2022 - 03.2024
Bilingual Customer Service Rep.
Fidelity Investments
10.2021 - 03.2022
Cashier
Couche-Tard
12.2020 - 06.2021
French Content Analyst
LyricFind
10.2018 - 11.2019
Bilingual Information Officer
Canada Business Ontario
05.2018 - 10.2018
Bilingual Customer Service Rep.
IGT
04.2017 - 04.2018
Bachelor of Arts - Double Major in Political Science and Public Policy
University of Toronto
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