Thierry Kwizera

medical supply company to patient residences, clinics, pharmacies, etc. with at least 600 packages delivered daily across various cities of Ontario

• Utilized logistics software to create and manage 30+ delivery manifests daily, optimizing and assigning routes to drivers to ensure efficient and on-time deliveries.
  
• Reduced customer dissatisfaction from 10% to 2% by providing proactive delivery updates and collaborating with customer service teams, care coordinators, and nurses to resolve issues promptly.
  
• Prepared monthly delivery performance reports, and worked closely with the accounting department to ensure accurate and timely driver compensation.
  
• Supported continuous improvement by identifying process gaps and helping to streamline communication between departments to enhance overall delivery efficiency.

• Conducted interactive TikTok Live sessions to promote and sell crystal products to customers across the UK, USA, Australia, and Canada, driving brand visibility and customer engagement.
  
• Expanded the company’s TikTok following from 200 to 6,000 within two months through a strategic mix of daily content creation, audience interaction, and consistent live streaming.
  
• Boosted monthly sales from $5,000 to $40,000 by implementing effective live selling strategies and maintaining up to 8-hour streaming sessions per day.
  
• Managed customer communications across TikTok, email, and live sessions, collaborating with packaging and logistics teams to ensure accurate and timely order fulfillment.