Thierry Kanamugire
Mississauga,ON
Summary
Dynamic Customer Care Representative with a proven track record at Rogers Communications, excelling in client support and issue resolution. Recognized for delivering exceptional customer service and maintaining professionalism under pressure. Skilled in accurate data entry and empathetic listening, ensuring customer satisfaction and efficient problem-solving in a high-volume environment.
Overview
22
22
years of professional experience
Work History
Customer Care Representative
Rogers Communications
03.2002 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
ISEP
Brussels06-1989
Skills
- Client Support
- Customer Service Support
- Accurate Data Entry
- Customer Support Proficiency
- Issue Resolution
- Task Prioritization
- Empathetic Listening
- Technical Issue Resolution
Languages
French
Full Professional
Timeline
Customer Care Representative
Rogers Communications
03.2002 - 01.2024
High School Diploma -
ISEP
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