Thierry Irakiza

• Provide first-level customer service regarding inquiries about product / account / usage and applications
• Build and maintain positive customer relations by offering personalized solutions and ensuring requests are handled appropriately by coordinating with various functions within the company. Schedule service calls and follow up with customers/clients
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.
• Responsible for accurate data input using prescribed applications

-Taking calls, providing clarification on bills, sales.

-Account management, assisting it with customer inquiries, up-selling,

-Transferring customers to the correct department depending on the request.

-I take care of parcel deliveries.
-I provide a passenger transport service.
-I deliver meals
-I make grocery purchases and deliveries

• Sets up the registration desk
• Ensures that the candidates’ representatives follow the guidelines for observing registration
• Consults the poll key to determine electors' polling division
• Receives electors who wish to register to vote
• Explains the registration process
• Requests and verifies personal identification and residence information
• Pre-fills certificates for electors who wish to register, correct their information or have their information attested to by another elector

• Setting up and testing the technology at the voting location
  the night before Election Day
• Setting up the poll signage at the voting location the night
  before Election Day
• Issuing ballots to eligible electors
• Ensuring all materials are returned in the prescribed manner

• Structured French learning plans around individual assessments and proficiency
• Provided individual and group French instruction to over 15 pupils
• Maintained detailed records of French tutoring sessions using progress reports and other relevant forms
• Assessed current reading levels and planned optimal educational strategies to help pupils improve speaking/reading skills

• Completed clerical tasks such as filing, copying and distributing mail
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
• Participated in cross-functional team-building activities

• Defined project deliverables and monitored status of tasks
• Determined project schedules and maintained timeline with proactive adjustments to workflow
• Upheld quality standards by monitoring and correcting work
• Managed project budget of $ 250 000
• Monitored team progress and enforced deadlines
• Updated and managed 2 project databases
• Tracked costs and expenses for analysis against original budget

• Establish schedule of trainings planned by project
• Preparation of modules and research of any document useful for training.
• Organize and schedule meetings with local administrations by ensuring presence of stakeholders in each meeting.
• Realization of all activities communicated by Project Coordinator.
• Drafting of any document required by Project Coordinator within stipulated deadlines.