Thierry Gakumba
Edmonton,AB
Summary
Detail-oriented team player with strong organizational skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Attentive to detail with experience in coordinating projects, programs and improvements in financial sectors..
Overview
13
13
years of professional experience
Work History
Project Manager
Canadian Touch Homes Ltd
11.2021 - Current
- Managing residential construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Direct day-to-day operational aspects of project and scope and monitoring progress of construction activities.
- Monitoring the worksite for the completion of necessary tasks and safety compliance inline with the building codes and standard of Alberta.
- Put together estimates(budget), specifications and other project documents
- Managing the supply of equipment and building materials, restocked and reordered
- Monitoring project performance to identify areas of improvement and make adjustments.
- Coordinating with cross-functional teams to resolve project issues and mitigate risks.
- Meeting project deadlines without sacrificing building quality or workplace safety.
- Providing monthly detailed project status updates to stakeholders,executive management and clients.
Treasury Analyst
Ministry Of Finance (MINECOFIN)
05.2016 - 10.2021
- Handled cash flow, national debit and interest schedules and bank accounts of national Bank(BNR)
- Analyzed financial patterns and made accurate predictions for the next fiscal year of Rwanda.
- Reviewed and analyzed national project spending throughout project life cycle of the country
- Submitted monthly reports on payroll activities.
- Analyzed market trends and news to identify emerging country's opportunities with foreign countries.
- Audited timesheets and payroll records for accuracy.
- Communicated with bank members and auditors on accuracy and timeliness of financial reports.
Bank Officer
Access Bank Rwanda
01.2014 - 05.2016
- Performed routine office and customer service duties with focus on electronic banking.
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
- Compiled information, entered account data into computer and created necessary forms and documents to open account.
Service Call Center Agent
MTN Rwanda
02.2011 - 01.2014
- Handled advanced issues with calm, knowledgeable and professional approach.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Scheduling customer's appointment with MTN Rwanda.
- Support customers on the ideal usage of MTN products like phones,internet and API services.
Education
MBA - Business
South Wales University
Uk07.2019
Bachelor of Arts - Accounting And Finance
Mount Kenya University
03.2016
High School Diploma -
Lycee De Kigali
Kigali, Rwanda11.2010
Skills
- Project Management and scheduling
- Call Center Operations
- Compliance Monitoring
- Financial Planning
- Administrative Management
- Data Analysis
- Payment Processing
- Filing and Data Archiving
- Good understanding of Microsoft excel and word
Languages
English
Full Professional
French
Professional Working
Timeline
Project Manager
Canadian Touch Homes Ltd
11.2021 - Current
Treasury Analyst
Ministry Of Finance (MINECOFIN)
05.2016 - 10.2021
Bank Officer
Access Bank Rwanda
01.2014 - 05.2016
Service Call Center Agent
MTN Rwanda
02.2011 - 01.2014
MBA - Business
South Wales University
Bachelor of Arts - Accounting And Finance
Mount Kenya University
High School Diploma -
Lycee De Kigali
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