Thierno Barry
Summary
Knowledgeable Client Relations Representative with a solid background in client relations and proven success at Mackenzie Investments. Skilled in enhancing client satisfaction through effective conflict resolution and exceptional organizational skills. Adept at understanding and addressing client needs, with a proven ability to foster long-term relationships and ensure customer satisfaction by providing tailored solutions.
Overview
4
4
years of professional experience
Work History
Client Relations Representative
Mackenzie Investments
05.2021 - Current
- Assisted clients with product inquiries, providing accurate information while maintaining high levels of service.
- Strengthened client relations through phone calls, and email correspondence as needed.
- Work closely with financial advisors and internal departments to resolve client issues swiftly while maintaining clear communication throughout the process.
- Enhanced client satisfaction by addressing and resolving their concerns promptly and professionally.
- Provided timely responses to advisor inquiries, ensuring that all requests were resolved efficiently and effectively.
Education
BComm - Finance
Concordia University
Montreal, None11-2020
Bachelor - Economics And Finance
Université Nongo Conakry
Guinea06-2014
Skills
- Team spirit
- Dynamism
- Client relations
- Customer satisfaction
- Organizational skills
- Conflict resolution
- Time and priority management
Timeline
Client Relations Representative
Mackenzie Investments
05.2021 - Current
BComm - Finance
Concordia University
Bachelor - Economics And Finance
Université Nongo Conakry
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