Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Hobbies and Interests
Timeline
Generic

Thierno Abdoulaye Barry

Montréal,QC

Overview

6
6
years of professional experience
1
1
Certification

Work History

Responsable Réseau Distribution

BnB Transfert
06.2023 - 06.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Superviseur Régional

BnB Transfert
08.2022 - 05.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Assistant Business Développement

BnB Transfert
08.2021 - 06.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Assistant À La Conformité

BnB Transfert
04.2021 - 08.2021
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Donner des formations sur la conformité (lutte contre le blanchiment d'argent et le financement du terrorisme).
  • Vérification des respects de procédure au niveau des partenaires.
  • Suivi de la remontée des preuves de paiements.

Commercial

BnB Transfert
01.2021 - 03.2021
  • Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
  • Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
  • Presented bids and contracts for potential clients to review during meetings.
  • Drafted, submitted and processed sales contracts for orders received.
  • Conducted market research to identify key industry trends and potential business opportunities for expansion.
  • Increased sales revenue by establishing new client relationships and nurturing existing ones.
  • Partnered with cross-functional teams such as operations, finance, and product development to ensure seamless communication throughout the sales process.
  • Generated detailed reports summarizing sales activities and accomplishments for presentation at monthly team meetings.
  • Collaborated with marketing team to create targeted promotional materials for various industries.
  • Utilized data analysis tools to monitor sales performance metrics, identifying areas of improvement for future strategies.
  • Developed strategic sales plans for achieving quarterly and annual targets, resulting in consistent sales growth.

Assistant Manager D'un Restaurant

Moulin D'Or
05.2020 - 11.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Responsable Par Intérim

BeeClever (Centre De Formation)
02.2020 - 04.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Stagiaire Au Poste De Vigie Horaire

Orange Guinée
12.2018 - 12.2019
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Faire le suivi des indicateurs de performance en temps réel des deux (2) call center de Orange.
  • Faire les prévisions pour chaque plateau des
  • call center et les back offices.
  • Faire des extractions pour ressortir les tops cinq (5) des natures et des réclamations.
  • des réclamations.
  • Pour chaque hausse ou baisse, chercher à savoir les raisons.
  • Faire un daily pour chaque plateau.
  • Faire le reporting hebdomadaire et mensuel de direction avec le chef de service.
  • Gestion d’une équipe d’émission d’appels sortant pour mesurer le degré de satisfaction des clients.

Education

Licence en Sciences -

Université Nongo Conakry
06.2017

Baccalauréat Unique -

Nelson Mandela
01.2014

Skills

  • Esprit d'équipe
  • Résolution de problèmes
  • Service à la clientèle
  • Ventes
  • Leadership
  • L'aise à l'oral
  • Gestion des conflits
  • Administration de bureau
  • WORD : Capacité à traiter un texte (maitrise parfaite de Word)
  • EXCEL : Capacité à concevoir des maquettes, des factures, des fiches de calcules, et autres
  • Powerpoint : Capacité à faire des rapports d'analyse
  • Publisher : confection de Flyers
  • VEGAS PRO : Capacité de montage vidéo à travers le logiciel Vegas Pro
  • FILMORA : Capacité de montage vidéo à travers le logiciel Filmora

Websites

Certification

  • Formation sur comment communiquer en public.
  • Initiation en Gestion Commercial.
  • Initiation en Sage 100 Comptabilité.

Personal Information

  • Date of Birth: 03/08/95
  • Nationality: Guinéen

Hobbies and Interests

  • Lecture
  • Voyage
  • Musique
  • Cinéma
  • Sport

Timeline

Responsable Réseau Distribution

BnB Transfert
06.2023 - 06.2024

Superviseur Régional

BnB Transfert
08.2022 - 05.2023

Assistant Business Développement

BnB Transfert
08.2021 - 06.2022

Assistant À La Conformité

BnB Transfert
04.2021 - 08.2021

Commercial

BnB Transfert
01.2021 - 03.2021

Assistant Manager D'un Restaurant

Moulin D'Or
05.2020 - 11.2020

Responsable Par Intérim

BeeClever (Centre De Formation)
02.2020 - 04.2020

Stagiaire Au Poste De Vigie Horaire

Orange Guinée
12.2018 - 12.2019

Licence en Sciences -

Université Nongo Conakry

Baccalauréat Unique -

Nelson Mandela

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Thierno Abdoulaye Barry