Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thierno Diallo

Kirkland,QC

Summary

Goal-oriented Human Resources Specialist with a proven track record of managing various HR functions and fostering a positive workplace culture. Adept at recruitment, employee relations, and policy development. Seeking a challenging position to contribute my skills in creating a harmonious and efficient work environment.

Overview

7
7
years of professional experience

Work History

Human Resources Specialist

UPS
09.2023 - Current
  • Efficiently handle a wide range of administrative tasks to ensure smooth HR operations.
  • Demonstrate proficiency in utilizing HR software and tools to enhance the efficiency and organization of the recruitment process.
  • Generate HR reports and analytics to support decision-making.
  • Coordinate job postings and job fairs to ensure a consistent flow of qualified candidates.
  • Screen resumes, conduct interviews, and participate in candidate selection.
  • Promote a positive and inclusive work environment.
  • Collaborated with hiring managers to determine staffing needs and developed effective recruitment strategies at UPS.
  • Provided guidance and coaching to recruitment managers for enhanced team performance.
  • Actively contributed to special projects, contributing to overall organizational success.
  • Conducted interviews, assessed qualifications, and presented qualified candidates to hiring managers.· Built and maintained positive relationships with candidates and external partners for a strong workforce at UPS.

Valet Manager

Northern Valet
04.2021 - 09.2023
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Facilitated communication between team members, clients and families.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.· Maintain a high level of professionalism and customer service.
  • Coordinate with clients to ensure their needs and expectations are met.
  • Train and supervise valet drivers to uphold quality standards.
  • Implement and enforce parking regulations and procedures.
  • Handle customer inquiries, concerns, and complaints in a prompt and satisfactory manner.
  • Sustaining a clean and well-maintained work environment.

Bilingual Customer Service Representative

US Bank
09.2019 - 01.2021
  • Effectively communicate with customers in English and French to address inquiries, resolve issues, and provide information about banking products and services.
  • Collaborate with team members to ensure seamless customer service delivery and maintain high customer satisfaction levels.
  • Utilize banking software and systems to process transactions, update customer information, and assist with account management.
  • Provided timely and accurate information to customers regarding account inquiries, transactions, and banking policies.
  • Assisted in the resolution of customer concerns and escalated issues to appropriate departments when necessary.
  • Maintained a strong knowledge of banking products and services to effectively educate customers and promote cross-selling opportunities
  • Identified and responded to customer requests and concerns through emails.
  • Met all call quality standards.

Sales Associate

Canadian Tire
09.2016 - 08.2019
  • engage with customers in a friendly and professional manner, creating a positive shopping experience.
  • Assist customers in product selection, offering personalized recommendations based on their preferences and needs.
  • Maintain a neat and organized sales floor, ensuring merchandise is properly displayed and restocked.
  • Collaborate with team members to achieve and exceed sales targets.
  • Provided assistance to customers in locating products, answering inquiries, and handling returns and exchanges.
  • Implemented upselling techniques to maximize sales opportunities and promote featured products.
  • Contributed to visual merchandising by ensuring displays were aesthetically pleasing and adhered to corporate standards.
  • Managed inventory and restocked shelves to ensure products were readily available for customers.
  • Handled customer complaints and ensured timely resolution to maintain high customer satisfaction.
  • Utilized knowledge of tools, outdoor equipment, and automotive accessories to meet customer needs.
  • Contributed to maintaining a clean and organized sales floor, ensuring merchandise displays met company standards.
  • Collaborated with team members to achieve and exceed sales targets.

Education

Bachelor of Science - Advanced Business Administration

George Brown College
Toronto, ON
08.2024

Skills

  • Effective at planning and organizing tasks and paying attention to details
  • Proficient with Microsoft (Word, PowerPoint, Excel, Access, SharePoint and project management)
  • Supportive team player who takes initiative
  • active listener and strong interpersonal skills
  • Problem-solving skills
  • HRM knowledge and expertise
  • Analytical and Data-driven
  • Training and development skills
  • Business management skills
  • HR reporting skills
  • Administrative expert
  • Management Development
  • Pre-Employment Screening
  • Talent Acquisition
  • Presentation Preparation
  • HR Software Proficiency
  • Employee Retention
  • Project Management

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Human Resources Specialist

UPS
09.2023 - Current

Valet Manager

Northern Valet
04.2021 - 09.2023

Bilingual Customer Service Representative

US Bank
09.2019 - 01.2021

Sales Associate

Canadian Tire
09.2016 - 08.2019

Bachelor of Science - Advanced Business Administration

George Brown College

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Thierno Diallo