THIEN LE
Etobicoke
Summary
Dedicated and customer-focused retail professional with 7 years of experience in the high-volume retail environment. Skilled in customer service, sales, inventory management, and team collaboration. Seeking to contribute my expertise in a dynamic retail setting to drive sales growth and enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Associate
Adidas
10.2024 - 04.2025
- Delivered exceptional customer service by actively engaging with shoppers, understanding their needs, and providing tailored product recommendations, leading to increased customer satisfaction and repeat business.
- Achieved and consistently surpassed daily and weekly sales goals through effective upselling, cross-selling, and in-depth knowledge of Adidas product lines and brand initiatives.
- Promoted Adidas membership and loyalty programs, effectively communicating benefits to customers and enrolling new members to increase brand engagement.
- Collaborated with team members and management during peak store hours and special events, ensuring seamless customer experiences and efficient workflow.
Sales Associate
Coach
10.2018 - 06.2023
- Proven track record of meeting and exceeding sales targets through upselling, cross-selling, and product knowledge.
- Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
- Experience in creating visually appealing product displays that align with brand guidelines and drive customer interest.
- Proficient at resolving customer complaints and issues quickly, ensuring a positive outcome for both the customer and the store.
- Demonstrated product features and benefits for customers' needs.
- Experienced in operating various Point of Sale (POS) systems, processing transactions, and handling cash management tasks.
- Ability to prioritize tasks efficiently in a fast-paced retail environment, ensuring timely completion of duties.
Stock Associate
Coach
12.2016 - 10.2018
- Proficient in maintaining accurate stock levels, conducting inventory audits, and managing stock replenishment processes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Accepted delivered packages, verified products and checked delivery totals.
- Assisted customers by finding items quickly and with enthusiasm, boosting store satisfaction rate by over 90%.
- Performed daily opening and closing procedures such as counting the contents of cash drawers and checking all equipment for proper functioning.
- Managed online orders accurately by picking requested items from shelves within specified time frame.
Education
Associate of Science - Computer Science
Langara College
Vancouver, BC05.2026
Associate of Science - Mathematics
Pasadena City College
Pasadena, CA06.2024
Business Administration
George Brown College St. James Campus
Toronto, ON09.2020
Skills
- Customer Service Excellence
- Merchandising
- Team Collaboration
- Problem-Solving
- Sales Expertise
- Inventory Management
- POS Systems
- Time Management
Languages
English
Vietnamese
Timeline
Sales Associate
Adidas
10.2024 - 04.2025
Sales Associate
Coach
10.2018 - 06.2023
Stock Associate
Coach
12.2016 - 10.2018
Associate of Science - Mathematics
Pasadena City College
Business Administration
George Brown College St. James Campus
Associate of Science - Computer Science
Langara College
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