Summary
Overview
Work History
Education
Skills
Timeline
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THIEN LE

Vancouver,BC

Summary

Dedicated and customer-focused retail professional with 7 years of experience in the retail environment. Skilled in customer service, sales, inventory management, and team collaboration. Seeking to contribute my expertise in a dynamic retail setting to drive sales growth and enhance customer satisfaction.

Overview

7
7
years of professional experience

Work History

Sale Associate

Coach
Vaughan, ON
10.2018 - 06.2023
  • Proven track record of meeting and exceeding sales targets through upselling, cross-selling, and product knowledge
  • Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores
  • Engaged with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Experience in creating visually appealing product displays that align with brand guidelines and drive customer interest
  • Proficient at resolving customer complaints and issues quickly, ensuring a positive outcome for both the customer and the store
  • Proposed, developed and implemented innovative marketing ideas to drive customer engagement, move products and boost bottom-line profitability.

Stock Associate

Coach
Halton Hills, ON
12.2016 - 10.2018
  • Proficient in maintaining accurate stock levels, conducting inventory audits, and managing stock replenishment processes
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
  • Accepted delivered packages, verified products and checked delivery totals
  • Ability to prioritize tasks efficiently in a fast-paced retail environment, ensuring timely completion of duties

Education

Associate of Science in Computer Science -

Langara College
Vancouver, BC
05-2026

Associate of Science in Mathematics -

Pasadena City College
Pasadena, CA
06-2023

Business Administration -

George Brown College St. James Campus
Toronto, ON
09.2020

Skills

  • Customer Service Excellence
  • Sales Expertise
  • Merchandising
  • Inventory Management
  • Team Collaboration
  • POS Systems
  • Problem-Solving
  • Time Management

Timeline

Sale Associate

Coach
10.2018 - 06.2023

Stock Associate

Coach
12.2016 - 10.2018

Associate of Science in Computer Science -

Langara College

Associate of Science in Mathematics -

Pasadena City College

Business Administration -

George Brown College St. James Campus

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THIEN LE