Summary
Overview
Work History
Education
Skills
References
Websites
Timeline
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Thien Giao Ma (Louise Ma)

Vancouver,Canada

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Import and Export Coordinator

Allcargo Express Inc
Vancouver, BC
09.2023 - Current
  • Manage the import and export process by coordinating with suppliers, freight forwarders, customs brokers, and other relevant parties to ensure timely and accurate delivery of goods
  • Prepare and review shipping and customs documents, including commercial invoices, packing lists, bill of lading, customs declarations, etc.
  • Coordinate with the truck company to arrange transportation and track shipments to ensure on-time delivery and resolve any issues or delays
  • Ensure compliance with import-export laws and regulations by staying updated on changes in customs requirements and assisting with customs clearance procedures
  • Maintain accurate records of import and export transactions, including invoices, shipping documents, and customs declarations
  • Coordinate with finance and accounting departments to ensure accurate and timely payment of import duties, taxes, and freight charges
  • Ensuring the client is provided with service efficiently and delivering the highest level of customer service possible
  • Other duties if required as accounts receivable, collection calls, client retention, and P&L analysis

Transportation Logistic Coordinator

ContainerWorld Forwarding Services Inc
Vancouver, BC
02.2022 - 09.2023
  • Monitors, traces and updates all ETA’s related to ocean containers and truck shipments, adjusting delays as required and advising internal and external sources accordingly.
  • Coordinates off dock trucking services for drayage, pre-pull, delivery of de-ramped/discharged containers and transfers to and between Canadian provinces in coordination with trucking companies.
  • Engage with carriers, suppliers, and vendors to skillfully negotiate rates, address challenges, and foster robust partnerships in order to enhance transportation operations.
  • Examine transportation data, produce comprehensive reports, and derive valuable insights to pinpoint opportunities for enhancement, cost minimization, and streamlining of operational procedures.
  • Is fully knowledgeable on complete process of import customs clearance. Monitors and resolves clearances issues in coordination with the compliance team to ensure federal and provincial compliance
  • Monitors company standard KPIs. Also monitors and helps in minimizing equipment penalty and charges in coordination with department manager.
  • Assists in maintaining/updating standard operation procedures (SOPs) in coordination with department manager

Event Coordinator

Imagine Vangogh
Vancouver, BC
03.2021 - 09.2021
  • Provide a first-class experience for visitors by offering exceptional customer service, create and promote a positive atmosphere with customer-focused culture
  • Monitoring guests' adherence to all Covid safety procedures
  • Processed check-in/check-out and organize paperwork related
  • Provided personalized service to the guests during their stay
  • Assisted in daily reports and Club Lounge F&B services.

Captain

L'Usine
Ho Chi Minh , Viet Nam
01.2020 - 08.2020
  • Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
  • Supervised small team in customer service workplace, maintained positive and productive atmosphere to enhance employee experience
  • Collaborated with manager to train employees on menu and procedural changes.

Butler

Villa La Tosca
Lanton, France
07.2018 - 02.2019
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Ensured guest's satisfaction by providing Five-star Boutique hotel procedures and personalized services
  • Performed all duties with discretion, professionalism, and a pleasant demeanor.

Education

International Transportation And Trade -

CIFFA
Vancouver, BC
03-2024

Post Baccalaureate - Tourism and Hospitality Management

Capilano University

BA - International Hotel Management

Vatel International Business School

IELTS - 7.5 in English

Wine Level 2 - WSET

DELF - A2 in French

Skills

  • Highly Organized and Effective Time Management
  • Communication and Networking Skills
  • HRM: Human & Management skills
  • Operational Efficiency
  • Shipping Procedures
  • Transportation Management
  • Customer Service

References

  • Mrs. Sephana Robert, Supply Chain Manager, ContainerWorld Forwarding Services (Canada)
  • Mr. Khoa Vo, Owner of Worthing Community Service (Canada)
  • Mr. Aurelien Roux, General Manager, Villa La Tosca (France)
  • Mr. Christopher Denis Delacour, Professor, RMIT University (Viet Nam)
  • Mr. Le Huu Minh Triet, F&B Manager, Six Senses (Viet Nam)

Websites

Timeline

Import and Export Coordinator

Allcargo Express Inc
09.2023 - Current

Transportation Logistic Coordinator

ContainerWorld Forwarding Services Inc
02.2022 - 09.2023

Event Coordinator

Imagine Vangogh
03.2021 - 09.2021

Captain

L'Usine
01.2020 - 08.2020

Butler

Villa La Tosca
07.2018 - 02.2019

International Transportation And Trade -

CIFFA

Post Baccalaureate - Tourism and Hospitality Management

Capilano University

BA - International Hotel Management

Vatel International Business School

IELTS - 7.5 in English

Wine Level 2 - WSET

DELF - A2 in French

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Thien Giao Ma (Louise Ma)