Thi Diem Nguyen
San Jose
Summary
Dynamic Licensed Manicurist with proven expertise at Bella Nails, enhancing client satisfaction through exceptional nail care services and effective upselling. Skilled in nail extensions and relationship building, I excel in team collaboration and problem-solving, contributing to increased salon revenue while ensuring compliance with health regulations.
Overview
18
18
years of professional experience
Work History
Licensed Manicurist
Bella Nails
02.2024 - Current
- Collaborated with salon team members for seamless appointment scheduling and service coordination.
- Enhanced client satisfaction by providing exceptional manicure and pedicure services.
- Increased salon revenue by upselling additional nail care products and treatments.
- Utilized industry-standard sterilization techniques for all tools, ensuring client safety and compliance with health regulations.
Receptionist
Tan Tan Watches
01.2014 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Retail Sales Associate
SASA Fashions
02.2008 - 01.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Tran Khai Nguyen High School
VietnamSkills
- Nail extensions
- French manicure
- Problem-solving skills
- Time management
- Customer service
- Team collaboration
Languages
Vietnamese
Native or Bilingual
Timeline
Licensed Manicurist
Bella Nails
02.2024 - Current
Receptionist
Tan Tan Watches
01.2014 - 05.2022
Retail Sales Associate
SASA Fashions
02.2008 - 01.2014
Tran Khai Nguyen High School
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