Thi Cai Ma
CAMBRIDGE,ON
Summary
Dedicated professional with strong communication and relationship-building skills. Experienced in fostering positive environments and engaging with diverse communities. Committed to enhancing client experiences and supporting team success.
Overview
9
9
years of professional experience
Work History
Childminding Volunteer
The Pregnancy Centre
Kitchener, Ontario
07.2026 - Current
- Fostered positive relationships with children and families through patience, empathy, effective communication.
- Assisted with educational and recreational activities that encourage social interaction and development.
- Created safe, welcoming, engaging environment for children during parents' programs and appointments.
Receptionist
Wan D Thai Massage & Wellness
Kitchener, Ontario
05.2026 - Current
- Welcomed clients, fostering a warm, professional, and inclusive environment.
- Scheduled appointments, registered clients, and maintained accurate client records to ensure seamless operations.
- Communicated effectively with therapists, clients, and team members to enhance daily clinic operations.
Supervisor / Server
Sansotei Ramen
Kitchener, Ontario
06.2022 - 03.2026
- Supervised daily restaurant operations, ensuring efficient service during busy shifts.
- Trained new employees, fostering teamwork and collaboration among staff.
- Managed multiple tasks in a fast-paced environment to maintain service quality.
Hmong Interpreter
Church & Community Organizations
, Bangkok
05.2017 - 04.2020
- Facilitated interpretation between Hmong, Thai, and English during church services and community events.
- Bridged language and cultural barriers for newcomers and community members, facilitating smoother integration.
- Supported communication during appointments, improving cross-cultural understanding and client experience.
- Fostered inclusivity within community gatherings through effective translation, enhancing participant engagement.
Education
Psychology
Wilfrid Laurier University
08-2026
Skills
- Child Engagement
- Family Support
- Active Listening
- Communication
- Cross-Cultural Communication
- Relationship Building
- Team collaboration
- Organization & Time Management
Languages
- English
- Thai
- Hmong
- Vietnamese
Timeline
Childminding Volunteer
The Pregnancy Centre
07.2026 - Current
Receptionist
Wan D Thai Massage & Wellness
05.2026 - Current
Supervisor / Server
Sansotei Ramen
06.2022 - 03.2026
Hmong Interpreter
Church & Community Organizations
05.2017 - 04.2020
Psychology
Wilfrid Laurier University