Thi Bich DUYEN TRAN
Toronto,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
8
8
years of professional experience
Work History
Clothing Store Manager
Rem Clothing
02.2021 - 05.2023
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assessed merchandise mix to continually broaden and improve assortments.
Coffee Shop Manager
Seesaw Coffee
06.2020 - 01.2021
- Set up daily drawers, verified totals and prepared cash deposits.
- Oversaw daily coffee shop operations according to company policies.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
Intern
Bao Viet Securities Company (BVSC)
12.2018 - 06.2019
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Input transfer data into system and manually updated accounting and certificate records.
- Organized securities sales and purchases on behalf of customers and companies.
- Analyzed customer portfolios to recommend adjustments and new investments.
- Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
Orphanage Volunteer
07.2016 - 08.2017
- Planned fun outings and educational activities to keep children entertained.
- Prepared healthy, age-appropriate snacks and meals.
- Supported children's educational progress by reviewing completed homework, quizzing on math, and science and assisting with school projects.
- Reassured children when upset providing emotional support and stability.
Volunteer - Eye Surgery Mission Project
Nguyen Trai Hospital
03.2015 - 05.2016
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Education
Bachelor - Banking And Finance
HUFLIT
Vietnam 05.2020
Skills
- Effective Working Relationships
- Manage Employees
- Adaptable to Changing Demands
- Operational Planning
- Researching Customer Issues
- Retail Industry Experience
Timeline
Clothing Store Manager
Rem Clothing
02.2021 - 05.2023
Coffee Shop Manager
Seesaw Coffee
06.2020 - 01.2021
Intern
Bao Viet Securities Company (BVSC)
12.2018 - 06.2019
Orphanage Volunteer
07.2016 - 08.2017
Volunteer - Eye Surgery Mission Project
Nguyen Trai Hospital
03.2015 - 05.2016
Bachelor - Banking And Finance
HUFLIT
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