Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thibaut Nindagiye

Ottawa,ON

Summary

Dedicated and results-driven professional with a background in optimizing customer satisfaction and kitchen efficiency, I bring a strong work ethic and exceptional service skills honed at Mongolian Village Grill. Skilled in sanitation and stress management, I thrive in fast-paced environments, consistently exceeding expectations through teamwork and achievement-focused approaches.

As a seasoned Call Center professional, I excel in communication and objection resolution, enhancing service delivery. Additionally, my experience as a dedicated Cashier in high-end retail has equipped me with sales prowess and a knack for personalized customer interactions, driving revenue goals.

Eager to leverage my skills in a new opportunity, I am committed to delivering outstanding results and contributing positively to your team's success..

Overview

2
2
years of professional experience

Work History

Head Dishwasher

Mongolian Village Grill
06.2023 - 10.2023
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Assisted in food preparation tasks as needed, contributing to overall kitchen productivity.
  • Enhanced kitchen efficiency by managing dishwashing tasks and ensuring timely completion.
  • Maintained a clean and sanitary work environment, adhering to health department standards.

Call Center Representative

Colgate-Palmolive Company
01.2023 - 04.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Processed debit and credit card and electronic check payments.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Sales Associate

Essilor Luxottica Group
09.2022 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Cashier/Customer Service/Prep Cook

KFC Restaurant
04.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customers needs.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each .
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.

Housekeeper

Hôtel Source Du Nil
09.2021 - 12.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

High School Diploma -

Indepedent School
Bujumbura, Burundi
11.2021

Skills

  • Strong Work Ethic
  • Punctuality
  • Stress Tolerance
  • Maintenance knowledge
  • Efficient Dishwashing
  • Sanitation Practices
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Money Handling
  • Cash handling and management
  • Customer Assistance
  • Work Ethic and Integrity

Languages

French
Full Professional
English
Full Professional

Timeline

Head Dishwasher

Mongolian Village Grill
06.2023 - 10.2023

Call Center Representative

Colgate-Palmolive Company
01.2023 - 04.2023

Sales Associate

Essilor Luxottica Group
09.2022 - 12.2022

Cashier/Customer Service/Prep Cook

KFC Restaurant
04.2022 - 08.2022

Housekeeper

Hôtel Source Du Nil
09.2021 - 12.2021

High School Diploma -

Indepedent School

Similar Profiles

CREATE PROFILE
Thibaut Nindagiye