Thi Bao Nhi (Natalie) Pham
Summary
Proven customer service excellence and multitasking prowess, honed across roles from Ian Cakery to Online Bakery Shop. Elevated customer loyalty through empathetic service and high-quality order management. Skilled in cash handling and maintaining cleanliness, consistently enhancing service quality and operational efficiency. Achieved notable improvements in customer satisfaction and repeat business.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cashier
Ian Cakery
05.2024 - 09.2024
- Collaborated with bakery team to ensure proper product display and pricing information for customers.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
Restaurant Waiter
Pho 99
11.2023 - 03.2024
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Communicated with kitchen staff to enable accurate food preparation.
- Bussed and reset tables to keep dining room and work areas clean.
Coffee Barista
Mezza Cafe
06.2023 - 09.2023
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Cashier
Cong Cafe
09.2021 - 07.2022
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Barista
Vivastar Cafe
10.2021 - 03.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality drink.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Customer Service Representative
Online Bakery Shop
12.2019 - 12.2021
- Responding to customer inquiries via phone, email.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Providing customers with accurate information about products, services, policies, and procedures
- Assisting customers with placing orders, tracking shipments
Education
Bachelor of Commerce (Honors) - Accounting
Toronto Metropolitan University
Toronto, None04-2028
High School Diploma -
Toronto International Academy
Missisauga04-2024
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Cash handling
- Table setting
- Cleaning and sanitizing
- Customer service excellence
- Multitasking
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Cashier
Ian Cakery
05.2024 - 09.2024
Restaurant Waiter
Pho 99
11.2023 - 03.2024
Coffee Barista
Mezza Cafe
06.2023 - 09.2023
Barista
Vivastar Cafe
10.2021 - 03.2022
Cashier
Cong Cafe
09.2021 - 07.2022
Customer Service Representative
Online Bakery Shop
12.2019 - 12.2021
Bachelor of Commerce (Honors) - Accounting
Toronto Metropolitan University
High School Diploma -
Toronto International Academy
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