Thi Anh Thu Nguyen
SAULT STE. MARIE,ONTARIO
Summary
Hospitality and restaurant operations expert with over 7 years of experience in hotel front desk management, premium food and beverage service, and restaurant supervision. Proven skills in team leadership, conflict resolution, and enhancing service quality to boost guest satisfaction. Strong educational foundation in hospitality and civil engineering, adept at thriving in high-volume settings while maintaining luxury service standards. Aiming for a managerial position in a 5-star hotel or fine-dining venue to drive team performance and elevate guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Part-time Supervisor
Carter’s oshkosh
Sault Ste. Marie, ON
07.2024 - Current
- Delivered excellent service and drove revenue through proactive customer engagement.
- Supported operational tasks, merchandising, and team coaching.
- Maintained store standards and loss prevention protocols.
Restaurant Manager
Pho Max
Sault Ste. Marie, ON
02.2024 - Current
- Led daily operations, managed P&L, and exceeded sales targets.
- Trained staff, optimized inventory flow, and enhanced service efficiency.
- Implemented marketing campaigns that increased customer footfall.
Restaurant Supervisor
Oakham Cafe
Toronto, ON
03.2021 - 02.2024
- Supervised 20+ staff in a high-volume environment with over 500 transactions daily.
- Handled scheduling, inventory, and regulatory compliance.
- Spearheaded service improvements and trained new hires.
Premium Suite Attendant
Aramark
Toronto, ON
04.2021 - 10.2023
- Provided VIP-level service to premium guests, upselling and enhancing their experience.
- Coordinated with internal teams for seamless food and beverage delivery.
- Ensured compliance with health and safety standards.
Bartender/Server/Cashier
CoCo Fresh Tea & Juice
St. Catharines, ON
06.2020 - 02.2021
- Delivered fast-paced service with high accuracy in transactions.
- Maintained product quality and store cleanliness.
Server/Cashier
Big Daddy Pho Restaurant
Welland, ON
01.2019 - 12.2020
- Took orders, resolved customer concerns, and optimized guest experience.
- Promoted add-on sales and used POS systems efficiently.
Production Supervisor
Maple Leaf Place
Niagara Falls, ON
05.2019 - 12.2019
- Oversaw compliance training and supplier audits.
- Directed staff hiring, training, and quality evaluations.
- Manage daily and weekly product evaluations and report findings to management.
Guest Service Agent
Old Stone Inn Boutique Hotel
Niagara Falls, ON
01.2019 - 06.2019
- Managed front desk operations, billing, and guest relations.
- Resolved service issues and ensured guest satisfaction.
- Coordinating with porters, concierge, kitchen staff and housekeeping.
Education
Bachelor's - Civil Engineering
National Institute of Engineering Australia
Melbourne, VIC06.2025
Bachelor's Degree - Hospitality & Tourism Management
Toronto Metropolitan University
Toronto, ON06.2022
College diploma - Hospitality Management Hotel and Restaurant Cooperation
Niagara College Canada
Niagara-on-the-Lake, ON06.2020
High school diploma or GED -
Dieu Cai High school
DONG NAI DISTRICT, VIETNAM09.2015
Skills
- Service experience
- Restaurant and retail management
- Point of sale systems
- Team leadership
- Customer service excellence
Languages
English - Fluent, Vietnamese - Advanced
Core Competencies
- Team Leadership & Staff Training
- Luxury Guest Service & VIP Experience
- Restaurant & Hotel Operations
- Cost Control & Inventory Management
- Front Desk & Reservation Management
- Health & Safety Compliance
- POS & Hospitality Software (7+ years)
- Multitasking & Conflict Resolution
- Marketing, P&L, and Scheduling
Certification
- Food Safety Certification Present
- Smart Serve
- Food Handler Certification
Accomplishments
- Graduated with Honors and Received Merit-Based Scholarship
- Curated and managed cultural celebration events, drawing large community turnout and establishing the venue as a local hospitality leader
- Led a team of 20+ staff to achieve a 25% improvement in service speed and customer satisfaction scores within 6 months
- Ensured service quality during peak hours and staff shortages through flexible scheduling and hands-on leadership.
Timeline
Part-time Supervisor
Carter’s oshkosh
07.2024 - Current
Restaurant Manager
Pho Max
02.2024 - Current
Premium Suite Attendant
Aramark
04.2021 - 10.2023
Restaurant Supervisor
Oakham Cafe
03.2021 - 02.2024
Bartender/Server/Cashier
CoCo Fresh Tea & Juice
06.2020 - 02.2021
Production Supervisor
Maple Leaf Place
05.2019 - 12.2019
Server/Cashier
Big Daddy Pho Restaurant
01.2019 - 12.2020
Guest Service Agent
Old Stone Inn Boutique Hotel
01.2019 - 06.2019
Bachelor's - Civil Engineering
National Institute of Engineering Australia
Bachelor's Degree - Hospitality & Tourism Management
Toronto Metropolitan University
College diploma - Hospitality Management Hotel and Restaurant Cooperation
Niagara College Canada
High school diploma or GED -
Dieu Cai High school
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