Thiago Mattos
Toronto,ON
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
IT Consultant
Tmattos Services
10.2020 - 11.2022
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Created service-level agreements for IT operational functions and help desk operations.
- Met architecture compatibility and guidelines through effective troubleshooting.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Documented software development methodologies in technical manuals to be used by Web Designers in future projects.
- Guaranteed successful technical upgrade projects for clients by collaborating with Designers and developers for integrations.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Instructed proposal team in use of computer software graphical elements, page design and aesthetic standards.
Web/Graphic Designer
i9 Imoveis
Sao Paulo, Sao Paulo
03.2019 - 09.2020
- Developed creative design for print materials, brochures, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects such as images sizes and font selection.
- Designed website layouts, templates and unique branded looks.
Network Administrator
Infant Educational Centre Lobatinho
Sao Paulo, Sao Paulo
01.2009 - 01.2019
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Developed and refined build process and configurations and contributed to network automation.
- Recreated reported issues in lab with customers' configurations and topology.
- Performed and adhered to change management requirements.
- Monitored networks and network devices to resolve technical problems quickly.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Designed user interface to meet client specifications and content management system.
- Crafted website content and graphics by coordinating copywriting, and designing images, icons, banners and enhancements.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Delivered services as web developer, designer, application specialist and webmaster, acting as project manager for platform transition.
- Built websites leveraging original theme creation using Joomla and Wordpress.
- Chose domain names, completed registrations and maintained website and web hosting account.
- Identified and eliminated website bugs to improve user experience.
- Translated customer requirements into technical site concepts for bidding and initial planning purposes.
- Created and moderated company wiki that facilitated up-to-date project communication between departments.
- Developed creative design for print materials, brochures, banners and signs.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Coded websites using HTML, CSS, JavaScript and jQuery languages.
- Built and styled new mobile-friendly websites, transitioning legacy presentations to simultaneous easy-to-use versions.
- Employed search engine optimization tactics to increase reach of targeted audience.
- Managed network with over 100 dispositive
Network Administrator
Educational Centre Monteiro Lobato
Sao Paulo , Sao Paulo
04.2008 - 01.2019
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Identified and immediately resolved issues with network devices.
- Managed and maintained stability of network and wireless services throughout enterprise.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Planned, coordinated and implemented network security measures.
- Provided required network documentation to inform management.
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
- Planned, implemented and maintained wireless network strategy and operation.
- Installed and upgraded Help Desk internal and third party software.
- Drafted training materials and organized training sessions for new employees.
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
- Managed data backups and disaster recovery operations for 2 companies.
- Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
- Managed Windows domain move and raised domain level.
- Rewrote and updated group policy with new domain move and domain level raise.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
Education
Network Administration And Security Professional (NASP)
University Impacta of Technology
Sao Paulo, SP - BrazilPython Pro Bootcamp
Udemy
OnlinePython Essentials
Edube Interactive
OnlineGoogle Cloud Platform
Google
OnlineGoogle Workspace
Google
Online3D Modeling, Art And Animation - Blender
Alpha Channel
Sao Paulo, SP - BrazilWeb And Graphic Design
Upinside
OnlineSkills
- General Management and Administration
- Information Technology Infrastructure
- Documentation Support
- Network Security
- Creative Solutions
- Hardware and Software Optimization
- User Support
- Application Configuration
- Software Solutions
- User Experience Design (UX)
- Avid Learner
- Scripting Languages: PHP, Python, JavaScript
Timeline
IT Consultant
Tmattos Services
10.2020 - 11.2022
Web/Graphic Designer
i9 Imoveis
03.2019 - 09.2020
Network Administrator
Infant Educational Centre Lobatinho
01.2009 - 01.2019
Network Administrator
Educational Centre Monteiro Lobato
04.2008 - 01.2019
Network Administration And Security Professional (NASP)
University Impacta of Technology
Python Pro Bootcamp
Udemy
Python Essentials
Edube Interactive
Google Cloud Platform
Google
Google Workspace
Google
3D Modeling, Art And Animation - Blender
Alpha Channel
Web And Graphic Design
Upinside
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