Thiago Leocadio
Keswick,ON
Summary
Dedicated and detail-oriented professional with a strong background in customer service and a proven track record in various operational roles. Possesses in-depth knowledge of auditing procedures and policies, along with excellent analytical and communication skills. Adept at tracking accuracy, identifying process gaps, and collaborating with cross-functional teams to ensure compliance and continuous improvement.
Overview
8
8
years of professional experience
Work History
APPLICATION SPECIALIST
ApplyBoard
01.2022 - Current
- Customer-Centric Approach: Consistently provided exceptional customer service within a dynamic team environment, showcasing a strong commitment to meeting customer needs.
- Stakeholder Collaboration: Collaborated effectively with both clients and internal stakeholders to facilitate smooth application processes, demonstrating a capacity for cross-functional teamwork and communication.
- In-Depth Understanding of Customer Service Standards: Utilized my deep knowledge of customer service standards to deliver personalized support to applicants, ensuring their individual needs were met while adhering to established service quality guidelines.
- Effective Communication: Applied excellent communication skills to guide applicants through the application platform, simplifying complex processes and making them more accessible.
Personal Trainer
Self-Employed
07.2019 - 12.2021
Production Manager
SanTur Brewing Inc
06.2018 - 06.2019
Production Planning and Control
Stellantis
01.2016 - 12.2017
Education
ABAP Consultant Developer Certification -
KA Solution
Sao Paulo, SP03.2023
Certificate - Lean Six Sigma
VF Consultant
Recife, PE07.2017
Bachelor of Engineering in Manufacturing Engineering -
Faculdade Boa Viagem
Recife, PE12.2015
Skills
- Audit and quality assurance
- Strong analytical abilities
- Attention to detail and high level of accuracy
- Excellent communication and presentation skills
- Proficiency in Microsoft Office
- Problem-solving and research skills
- Organizational and multitasking abilities
- Adaptability to new policies and procedures
- Customer service orientation
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
APPLICATION SPECIALIST
ApplyBoard
01.2022 - Current
Personal Trainer
Self-Employed
07.2019 - 12.2021
Production Manager
SanTur Brewing Inc
06.2018 - 06.2019
Production Planning and Control
Stellantis
01.2016 - 12.2017
ABAP Consultant Developer Certification -
KA Solution
Certificate - Lean Six Sigma
VF Consultant
Bachelor of Engineering in Manufacturing Engineering -
Faculdade Boa Viagem
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