- Participating in cultural exchange programs and homestays
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Volunteering
Thi O
Sarnia,ON
Summary
Having a valid Food Handler’s Certificate, a valid First Aid Certificate, able to work under pressure Strong leadership skills, able to provide supervision and training for new staffs, great team player, always treat others with respect and assist reaching company goals, solid supervisory, adapt quickly to new environments to provide excellent service in fast-paced settings 5+ years working in fast-paced kitchen environment and providing friendly customer service as supervisor cook and baker in food service industry
Forward-thinking professional offering more than 7 years of experience working in fast-paced kitchens. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Excellent and proven professional skills.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Childcare Chef
Leaside/ Rolph Daycare
05.2021 - 12.2021
- Prepared breakfast, lunch and snacks for preschool, daycare, school, kindergarten classes
- Made inventory list every week and place the orders for special requirements
- Maintained the kitchen in the best organization, cleanliness, food safety and allergy prevention
- Created a healthy and delicious menu and snacks for all the classes
- Ensured the special meals for children who have allergies to some special ingredients
- Ensured no food contamination, ensure the quality of food temperature, food freshness
Dietary Aide
Revera Retirement Living
06.2021 - 10.2021
- Prepared and served nutritious meals to residents seniors and guests
- Ensured a clean, safe working environment and maintained the cleanness of workplace area
- Took food temperatures, checked proper working equipment
- Assisted head chef with the menu, suppliers and orders
- Maintained the kitchen in the best organization, cleanliness, food safety and allergy prevention
- Set up tables, portion meals and serve in the dining rooms daily
Cashier / Phone Receptionist
Blondies Pizza Company
07.2020 - 05.2021
- Prepared and Filled the station to ready, Performed opening and closing duties as instructed
- Followed all Health safety policies and procedures, Checked Uber / Skip the Dishes Orders
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Care Representative
Wyndham Hotels & Resorts
09.2018 - 03.2020
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
Digiwin Technology Company
09.2015 - 01.2017
- Answered calls from new projects, Booked appointments to new clients
- Called potential clients to make sales, Provided customer service and answered all complaints emails of existing clients
- Followed the company’s policy to return or refund process
Administrative Officer
Shyang Hung Cheng Company
03.2011 - 10.2015
- Provided administrative support to the Head Office, Took care of documents for foreigner members of company, Planned administrative activities and coordinated office administrative procedures
- Managed office supplies and running errands, Coordinated meetings of the Board of Directors
- Maintained the stock of office supplies
Education
Bachelor Degree - English Languages and Linguistics
HCMC University
09.2011 - 04.2016
Bachelor - Chinese Culture and Languages
University of Social Sciences and Humanities
09.2011 - 04.2016
Diploma - Baking and Pastry Management
Centennial College
Toronto, ON 09.2017 - 04.2019
Certificate - Italian Culinary Arts
Italian Food Style Education Culinary Institute
06.2018 - 07.2018
Skills
Customer service
Certification
WHMIS 2019
Interests
Timeline
Dietary Aide
Revera Retirement Living
06.2021 - 10.2021
Childcare Chef
Leaside/ Rolph Daycare
05.2021 - 12.2021
Cashier / Phone Receptionist
Blondies Pizza Company
07.2020 - 05.2021
Customer Care Representative
Wyndham Hotels & Resorts
09.2018 - 03.2020
Certificate - Italian Culinary Arts
Italian Food Style Education Culinary Institute
06.2018 - 07.2018
Diploma - Baking and Pastry Management
Centennial College
09.2017 - 04.2019
Customer Service Representative
Digiwin Technology Company
09.2015 - 01.2017
Bachelor Degree - English Languages and Linguistics
HCMC University
09.2011 - 04.2016
Bachelor - Chinese Culture and Languages
University of Social Sciences and Humanities
09.2011 - 04.2016
Administrative Officer
Shyang Hung Cheng Company
03.2011 - 10.2015
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