THI NGUYEN
Garden Grove
Summary
Reliable and personable professional with over five years of experience in customer service roles, including healthcare administration and retail. Adept at managing patient scheduling, verifying insurance benefits, and supporting day-to-day operations in busy medical settings. Skilled in multitasking, team support, and delivering high-quality service with professionalism and empathy. Currently pursuing a B.S. in applied statistics, I am seeking to apply both technical and interpersonal skills in a new opportunity.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Spectrum Vision Optometry
Westminster
09.2019 - Current
- Schedule and manage patient appointments to ensure an efficient daily workflow for multiple optometrists.
- Verify insurance coverage and eligibility to inform patients of their vision and medical benefits prior to appointments.
- Maintain accurate and confidential patient records.
- Process insurance claims and billing for a variety of vision plans and medical providers.
- Assist patients with selecting and checking glasses, ensuring proper fit, and satisfaction with their eyewear.
- Provide friendly and professional customer service, addressing patient needs both in person and over the phone.
- Coordinate communication between patients, doctors, and insurance companies to streamline services.
Cashier
Saigon Supermarmet
Westminster
03.2017 - 10.2019
- Operated the register and processed customer purchases quickly and accurately in a high-traffic retail environment.
- Handled customer returns and exchanges with professionalism and attention to store policies.
- Trained and supported new cashiers, helping them learn store systems, and deliver excellent service.
- Closed registers, balanced cash drawers, and prepared daily sales reports.
- Maintained a clean and organized checkout area while assisting with restocking and inventory tasks.
Education
Bachelor of Science - Applied Statistics
California State University, Long Beach
Long Beach, CA05-2025
Associate of Science - Science
Santa Ana College
Santa Ana, CA06-2022
Skills
- Statistical analysis
- Data visualization
- Microsoft Office (Word, Excel)
- Programming in R, SAS, and Python
- Data management
- Customer service
- Insurance verification
Timeline
Medical Receptionist
Spectrum Vision Optometry
09.2019 - Current
Cashier
Saigon Supermarmet
03.2017 - 10.2019
Bachelor of Science - Applied Statistics
California State University, Long Beach
Associate of Science - Science
Santa Ana College
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