THI KHANH CHI TRAN
San Jose
Summary
Dynamic Store Manager at Moc Delights with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in staff management and employee motivation, I successfully resolved customer complaints and improved service quality. My friendly approach and reliable problem-solving abilities fostered a positive team environment and elevated store performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Moc Delights
San Jose
01.2025 - Current
- Updated POS system with new products and promotional offers.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Restaurant Waiter
Pho San Jose
San Jose
09.2023 - 12.2024
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Employee - Assembly
DC Electronic
08.2018 - 04.2021
Education
Graphic Design
HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY
VIETNAM01.2014
Diploma -
NGUYEN HUU HUAN HIGH SCHOOL
VIETNAM01.2013
Skills
- Friendly and positive
- Customer service
- Team collaboration
- Store opening and closing
- Staff management
- Employee supervision and motivation
- Reliable
- Employee scheduling
- Customer response
- Staff performance improvement
- Order management
References
Available Upon Request
Educations And Certifications
- HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY, Vietnam, 08/2013, 05/2014
- NGUYEN HUU HUAN HIGH SCHOOL, Vietnam, Diploma, 05/2013
Timeline
Store Manager
Moc Delights
01.2025 - Current
Restaurant Waiter
Pho San Jose
09.2023 - 12.2024
Employee - Assembly
DC Electronic
08.2018 - 04.2021
Graphic Design
HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY
Diploma -
NGUYEN HUU HUAN HIGH SCHOOL
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