Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Teresa Carpenter

Summary

Seasoned administrative expert with two decades in various healthcare environments. Demonstrated success in navigating high-pressure scenarios and ensuring outstanding customer service. Strong skills in managing high call volumes and fostering teamwork through clear communication.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Call Agent

Criticall Ontario
Hamilton, Ontario
01.2024 - Current

• Maintain accurate records of interactions, ensuring data integrity for future reference or analysis purposes
•Effective communication and collaboration with colleagues to ensure efficiency and accuracy
• Successfully balance high call volume while maintaining composure under pressure
• Excellent grasp of multiple software platforms to ensure seamless navigation during calls
• Commitment to maintain high call quality standards by adhering to company guidelines and protocols

Data Reporting & Abstraction, Cardiac Cath Lab

Trillium Health Partners, Mississauga Hospital
Mississauga, Ontario
05.2011 - 01.2024

• Completed timely data abstraction, compilation, and submission to maintain compliance with provincial ministry deadlines
• Utilized analytical, lateral, and critical thinking approaches to cross reference resources and assess the quality of source documents to ensure data accuracy and integrity
• Ensure data integrity by using ROI/PHIPA guidelines
• Worked both independently and in a team environment to achieve work goals and meet deadlines in an efficient and timely manner

Unit Coordination Assistant

Trillium Health Partners, Mississauga Hospital
Mississauga, Ontario
11.2005 - 05.2011
  • Utilized MS Office Suite and multiple hospital data systems effectively
  • Extracted vital information from documents to fulfill requests efficiently
  • Possessed comprehensive knowledge of the inpatient hospital environment, patient procedures, and medical terminology
  • Displayed exceptional organizational skills while multitasking under pressure

Education

Diploma With Honours -

CDI College
Mississauga, ON
01-2005

Skills

Time management and organization

Customer relations and interpersonal skills

Analytical thinking

Problem solving and attention to detail

Effective communication

Phone etiquette

Computer literacy

Accomplishments

The FIRST study (Field Implementation of autoRIC Device in STEMI)

Jan 2016 to Jan 2018

The first clinical implementation of CellAegis' autoRIC® device in the Peel and Halton regions for patients experiencing ST-segment elevation myocardial infarction (STEMI).

Contribution to this study included:
*Identifying qualifying cases and data abstraction from previously collected raw and abstracted data done through the STEMI Program at Trillium Health Partners, Mississauga Hospital
*Development and implementation of an internal case cross-identification process for anonymous data reporting to clinical study management at Sunnybrook
*Ongoing participation and collaboration in stakeholder meetings, and other communication with stakeholders, as required

Certification

Joint Health & Safety Committee

Certified Member, Grandfathered Status

THP Mississauga Hospital

2012-2022

Nursing Week Planning Committee

THP Mississauga Hospital

2006-2014

Affiliations

Cardiac Care Affair

THP Mississauga Hospital

2009-2019

Event Volunteer, Silent Auction Lead

Laugh Out Loud

Trillium Health Partners Foundation

2014-2018

Event Volunteer, Silent Auction

Look Good Feel Better

Queensway Health Centre

2006-2008

Event Volunteer, Participant Guide/Assistant

Timeline

Call Agent

Criticall Ontario
01.2024 - Current

Data Reporting & Abstraction, Cardiac Cath Lab

Trillium Health Partners, Mississauga Hospital
05.2011 - 01.2024

Unit Coordination Assistant

Trillium Health Partners, Mississauga Hospital
11.2005 - 05.2011

Diploma With Honours -

CDI College

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Teresa Carpenter