Thessa Francesca Lopez
Brampton,Ontario
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retentions Specialist
Quantrics Enterprises
01.2021 - 01.2023
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Psychometrician / Human Resource Coordinator
Almer Manpower Corporation
02.2019 - 03.2020
- Collaborated with multidisciplinary teams to develop comprehensive assessment tools, ensuring valid and reliable measurement of psychological constructs.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Led recruitment efforts to attract top talent in a competitive job market.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
- Complied with labor laws and regulations while managing payroll functions efficiently.
Education
Post-Degree Certificate - Human Resource Management
Seneca College of Applied Arts And Technology
North York, ON08.2024
Bachelor of Science - Psychology
Dominican College
San Juan Manila03.2016
Skills
- Cross-Functional Communication
- Customer Relations
- Upselling and Cross Selling
- New Hire Onboarding
- Recruitment
- Talent Acquisition
- Microsoft Office Specialist (MOS) Expert
Languages
English
Professional Working
Certification
- Occupational Health and Safety Training
- Microsoft Office Specialist
Timeline
Retentions Specialist
Quantrics Enterprises
01.2021 - 01.2023
Psychometrician / Human Resource Coordinator
Almer Manpower Corporation
02.2019 - 03.2020
Post-Degree Certificate - Human Resource Management
Seneca College of Applied Arts And Technology
Bachelor of Science - Psychology
Dominican College
- Occupational Health and Safety Training
- Microsoft Office Specialist
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