Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Theron Snyman

Calgary

Summary

Developed skills in customer relationship management and service delivery within high-paced, client-focused environment, seeking to transition into new field. Leveraged deep understanding of client needs and operational efficiency to drive successful outcomes. Prepared to apply strategic thinking and problem-solving abilities to new challenges.

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Offering strong foundation in relationship management and customer-focused service strategies, eager to learn and develop in dynamic environment. Contributes ability to quickly acquire industry-specific knowledge and employ problem-solving and communication skills. Ready to use and develop project management and data analysis skills in [Desired Position] role.

Overview

5
5
years of professional experience

Work History

Customer Success and Support

SafetyVantage Inc
04.2024 - 10.2024
  • Collaborated with cross-functional teams, including project managers, designers and developers to ensure a comprehensive understanding of software requirements and to resolve identified issues.
  • Maintained clear and concise documentation of testing process, key improvement points and results.
  • Engaged in customer service initiatives in order to ensure that clients were satisfied by the service provided, whereby collaborative efforts were set in place with cross-functional teams to implement changes where needed.
  • Worked in customer success with clients stuck on courses, assisted in resetting passwords, invoicing and resetting courses when applicable

Landscape contractor

Rocky Mountain property maintenance
04.2023 - 09.2023
  • Coordinated with coworkers in order to devise a system in which all work can be completed in an efficient and timely manner whilst still upholding the utmost quality and attention to detail
  • Developed client reports in order to keep track of all work completed, therefore allowing there to be no errors or miscommunication with clients

Oyster Deckhand

Zippels Smoky Bay Oysters
04.2022 - 09.2022
  • Successfully adapted to changing weather conditions, navigational challenges and demanding schedules during long12-hour shifts
  • Maintained clear and concise communication with the captain, fellow deckhands, and other crew members during shifts to ensure coordination and smooth operations of the vessel

Greenkeeper

Kananaskis Country Golf Course
04.2021 - 09.2021
  • Made use of time management and organizational skills to develop and maintain a schedule for effective turf maintenance programs and regular mowing, filtration and aeration procedures
  • Collaborated with a team to brainstorm and implement changes to aid in effectively maintaining the overall aesthetics and playability of the course

Customer Success and Support

SafetyVantage Inc
03.2020 - 09.2020
  • Collaborated with cross-functional teams, including project managers, designers and developers to ensure a comprehensive understanding of software requirements and to resolve identified issues
  • Maintained clear and concise documentation of testing process, key improvement points and results
  • Engaged in customer service initiatives in order to ensure that clients were satisfied by the service provided, whereby collaborative efforts were set in place with cross-functional teams to implement changes where needed
  • Worked in customer success with clients stuck on courses, assisted in resetting passwords, invoicing and resetting courses when applicable

Education

Bachelor of Arts - Economics

University of Calgary
08.2024

High School diploma -

St Stithians Boys’ College
Johannesburg, South Africa
12.2019

Skills

  • Customer satisfaction measurement
  • Sales support
  • Client retention strategies
  • Performance metrics analysis

Languages

English

Timeline

Customer Success and Support

SafetyVantage Inc
04.2024 - 10.2024

Landscape contractor

Rocky Mountain property maintenance
04.2023 - 09.2023

Oyster Deckhand

Zippels Smoky Bay Oysters
04.2022 - 09.2022

Greenkeeper

Kananaskis Country Golf Course
04.2021 - 09.2021

Customer Success and Support

SafetyVantage Inc
03.2020 - 09.2020

Bachelor of Arts - Economics

University of Calgary

High School diploma -

St Stithians Boys’ College
Theron Snyman