Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Theressa Thiessen

Winnipeg,MB

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Volcom
08.2023 - Current
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strategy to increase sales and drive profits.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Supervisor

Staples
04.2022 - 08.2023
  • Developed and implemented customer service policies to enhance satisfaction.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.
  • Achieved results by working with staff to meet established targets.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Education

Digital Marketing

CDI College
Winnipeg, MB
06.2022

Skills

  • Staff Training
  • Problem Resolution
  • Teamwork and Collaboration
  • Employee Performance Evaluations
  • Product and service knowledge
  • Staff Supervision
  • Business Analysis and Reporting
  • Work Planning and Prioritization
  • Retail Operations
  • Goal Setting
  • Succession Planning
  • Managing Operations and Efficiency
  • Customer rapport
  • Performance Evaluations
  • Business Development
  • Good Judgment

Languages

English
Native or Bilingual

Timeline

Assistant Manager

Volcom
08.2023 - Current

Supervisor

Staples
04.2022 - 08.2023

Digital Marketing

CDI College

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Theressa Thiessen