Therese Ross
KITCHENER,ON
Summary
Detail-oriented Office Administrator with a strong background in document filing, data entry, and correspondence management. Focused on enhancing customer service and streamlining daily operations. Known for adaptability, strong work ethic, and effective multitasking. Committed to delivering positive and memorable experiences for customers.
Overview
8
8
years of professional experience
Work History
Administrator
Williams & McDaniels management
Kitchener, Ontario
11.2025 - Current
- Coordinated daily office operations and ensured efficient workflow.
- Managed scheduling and appointments for staff and residents.
- Maintained accurate records and updated databases regularly.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Responded promptly to customer complaints in a professional manner.
Administrator
Macdane Group
Port Hope, Ontario
07.2023 - 11.2025
- Coordinated daily office operations and ensured efficient workflow.
- Managed scheduling and appointments for staff and residents.
- Maintained accurate records and updated databases regularly.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Responded promptly to customer complaints in a professional manner.
Administrator
Skyview Living
Hamilton, Ontario
06.2018 - 07.2023
- Coordinated daily office operations to support efficient workflow.
- Assisted residents with inquiries, delivering timely information and support.
- Maintained accurate records and updated databases to ensure data integrity.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
Education
George-P-Vanier
Hamilton, ONSkills
- Office administration
- Scheduling
- Document management
- Database management
- Data entry
- Correspondence handling
- Customer service
Timeline
Administrator
Williams & McDaniels management
11.2025 - Current
Administrator
Macdane Group
07.2023 - 11.2025
Administrator
Skyview Living
06.2018 - 07.2023
George-P-Vanier