Therese-Leigh Birmingham
Stevensville,ON
Summary
Dynamic bilingual professional with a proven track record in credit analysis and relationship building, honed across roles at GroupQuest Benefits Resources and other leading firms. Excelled in re-structuring policies and procedures, enhancing customer relations, and driving financial accuracy. Expert in account reconciliation and bilingual communications, consistently achieving significant operational improvements.
Overview
21
21
years of professional experience
Work History
FINANCIAL ANALYST - MARKETING & QUOTES
GroupQuest Benefits Resources
Mississauga, ON
09.2022 - Current
- Bilingual position, which included the translation of all marketing reports, correspondence, renewal presentations, and various documentation.
- Produced detailed reports and data models to help clients choose optimal benefit plans.
- Prepared accurate quotations based on customer requirements and company policies, including factor formulations.
- Provided advice on the development of new policies and procedures related to various carrier changes and initiatives.
CREDIT ANALYST
GFL Environmental (Formerly Terrapure)
Burlington, ON
09.2021 - 09.2022
- Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
- Identified areas where additional information was needed to complete a thorough analysis.
- Analyzed clients' financial statements, market conditions, and industry trends to evaluate risk.
- Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
- Collaborated with credit association and business representatives to exchange valid credit information.
- Utilized credit scoring models to rank clients based on their credit risk.
BILINGUAL MASTER DATA MANAGEMENT : CREDIT ADMIN
Terrapure Environmental
Burlington, Canada
03.2018 - 09.2021
- Credit analysis.
- Corporate database maintenance.
- Reporting
- SAP Tables
- Monthly financial uploads.
- Extensive financial projects.
- In-depth credit reviews.
- Pricing additions
- Pricing updates
- Account setup
- Account updates
- Internal training
- Policy & Procedure creations
- Procedure translations.nslations
BILINGUAL ACCOUNTS RECEIVABLE ANALYST
Canadian Hospital Specialties Ltd
Oakville, Canada
08.2017 - 11.2017
- Financial cash postings
- Account reconciliations
- Manual statement reporting
- System statement reporting
- Monthly aging reporting
- Relationship building
- Bank reconciliations
- Account monitoring
- B2B Collections
- Trade referencing
- Corporate expense approvals
BILINGUAL ACCOUNTS RECEIVABLE | CREDIT RISK
Endress+Hauser Canada Ltd
Burlington, Canada
05.2013 - 05.2017
- Credit analysis
- Funding
- B2B Collections
- QST audit reporting
- Risk management
- SAP Payment applications
- SAP Account reconciliations
- Statistical account reporting
- Territorial management
- Peer & new hire training
- ISO Kaizen leadership board
- Efficiency changes
- Policy & procedure improvements
- Health & safety board
- Head of internal social committee
- Seasonal events coordinator
BILINGUAL LOGISTICS COORDINATOR
Lakeside Logistics
Oakville, Canada
09.2012 - 05.2013
- Pilot project portfolio
- Large infrastructural haulage
- North American logistical freight
- Cost structure management
- Carrier specific haulage material
- Remote site logistics
- Pilot project integrity maintenance
- Extensive relationship building
- Cost accountability
- Cost reporting
BILINGUAL SENIOR CONTRACT ADMINISTRATOR
DLL Financial Services
Oakville, Canada
11.2011 - 04.2012
- Construction documentation executions
- Lease & Loan agreements
- Transportation & Industrial portfolio management
- Accurate efficiency procedures
- Due diligence
- Documentation filing
- Funding within allowable limits
- PPSA searches
- Waivers and registrations
- KPI time line structures
BILINGUAL COLLECTIONS & DEFICIENCY MANAGER
Equirex Leasing Corporation
Oakville, Canada
05.2011 - 11.2011
- Collections analyst management
- Sub-prime commercial leasing portfolios
- Diverse payment strategies
- Relationship building
- Influential techniques
- Bailiff assignment
- Payment structure mandates
- Asset seizures
- Analytical investigations
- Skip tracing
- Fraud investigations
- Legal asset seizure legislation
- PPSA registration
- Corporate searches
- Credit bureau analysis
- Credit process exposure
- Asset values
- Balance sheet calculations
- Term modifications
- Staff reviews
BILINGUAL CLIENT SUPPORT SERVICES
CIT Financial Services Ltd
Burlington, Canada
05.2007 - 05.2011
- Diverse portfolio management
- Corporate Leasing environment
- Analytical investigations
- Fast paced, high volume environment
- Payment histories
- Account reconciliations
- Amortization schedules
- Account inquiries
- Lease ownership transfers
- Plate registration letters
- Asset trade-ups
- Payout calculations
- Online payouts
- Manually payout calculations
- Documentation procedures
- High level client escalations
- Time management & streamline procedures
- Coaching and training
- Customer service support
- Reporting
- Statistical analysis
- Accounts Receivable investigations
FINANCIAL ADVISOR - MEMBER SERVICES
Meridian Credit Union
St. Catharines, Canada
03.2004 - 10.2006
- Exemplary member service
- Effective problem solving resolutions
- Member accountability
- RSP loans
- Allowable lending limits
- RSP contributions
- New contract openings
- Mortgage applications
- Personal lending
- Meritline (Credit) applications
- Line of Credit
- Equity applications
- Account opening procedures
- Fund transfers
- Detailed account inquiries
- AFT inquiries
- Incoming wire transfers
- Guelph & Wellington conversion board
- New account mergers
- Blotter verification
- Incoming cheque order processing
- Address changes
- Headset repairs
- Supply ordering
- Utility bill rejections
- Traces
- Schedule updates
- New member calls
- Technical computer software troubleshooting
- United Way campaign representative
- Branch treasury
- ABM reconciliations
- ABM balancing procedures
- Teller balancing
- Posting procedures
Education
Graduation Diploma - O.S.S.G.D., Business & French
St. Catharines Collegiate Institute & Vocational School
St. Catharines01.1986
Skills
- Bilingual: French and English
- Policy and Procedure Re-structures
- Credit analysis
- Relationship building
- Advanced computer skills
- Research and data analysis
- Business Management
- Training Perspectives
- Documentation skills
- Statistical analysis
- Strong organization
- Customer relationship management
- Administrative functions
- Analytical Mindset
- Accounts Receivable
- Front and Back End Collections
- Due diligence
- Account reconciliation
Accomplishments
- De Beers award of excelence for project relations
Timeline
FINANCIAL ANALYST - MARKETING & QUOTES
GroupQuest Benefits Resources
09.2022 - Current
CREDIT ANALYST
GFL Environmental (Formerly Terrapure)
09.2021 - 09.2022
BILINGUAL MASTER DATA MANAGEMENT : CREDIT ADMIN
Terrapure Environmental
03.2018 - 09.2021
BILINGUAL ACCOUNTS RECEIVABLE ANALYST
Canadian Hospital Specialties Ltd
08.2017 - 11.2017
BILINGUAL ACCOUNTS RECEIVABLE | CREDIT RISK
Endress+Hauser Canada Ltd
05.2013 - 05.2017
BILINGUAL LOGISTICS COORDINATOR
Lakeside Logistics
09.2012 - 05.2013
BILINGUAL SENIOR CONTRACT ADMINISTRATOR
DLL Financial Services
11.2011 - 04.2012
BILINGUAL COLLECTIONS & DEFICIENCY MANAGER
Equirex Leasing Corporation
05.2011 - 11.2011
BILINGUAL CLIENT SUPPORT SERVICES
CIT Financial Services Ltd
05.2007 - 05.2011
FINANCIAL ADVISOR - MEMBER SERVICES
Meridian Credit Union
03.2004 - 10.2006
Graduation Diploma - O.S.S.G.D., Business & French
St. Catharines Collegiate Institute & Vocational School
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