Therese Delos Santos
Vancouver,BC
Summary
3+ years of retail experience with a focus on attention to detail and strong organizational skills.
Extensive knowledge of warehouse procedures and safety standards, with strong customer service skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Accounting Associate
Galloway Botteselle & Company
09.2024 - Current
- Prepared financial statements and working papers for Compilation, Review, and Audit engagements using accounting software
- Managed full cycle bookkeeping tasks, ensuring accurate and timely accounting records using QuickBooks and Sage ERP systems
- Assisted in preparing personal and corporate tax returns while adhering to compliance standards and collaborating with managers on additional financial tasks
Logistics Associate
Holt Renfrew
08.2022 - 02.2023
- Efficiently managed customer orders and inventory operations with great attention to detail, ensuring accurate records of stock movements, deliveries, returns, and sales transactions, while minimizing discrepancies
- Improved supply chain efficiency by skillfully using software tools like MS Excel, POS, IP, CTS, and SAP for tracking, data entry, and reports leading to positive customer feedback and a 20% reduction in delays
- Conducted thorough quality checks, collaborated with sales, warehouse, and shipping teams to ensure high compliance and prioritized orders in time-sensitive situations, making Vancouver store the leader in fulfillment rates
Customer Service Representative
Cubic Transportation Systems
09.2021 - 10.2022
- Successfully resolved transit fare issues for more than 90 customers via phone, within a 2-minute timeframe, while demonstrating strong problem-solving skills that resulted in receiving an award for customer service excellence
- Conveyed clear information to customers about Compass Cards/Tickets, HandyDART, and TransLink policies, ensuring positive interactions and accurate service understanding, while maintaining a professional demeanor
- Processed customer transit fare adjustments, payments, and refunds on Compass Cards, demonstrating attention to detail in record-keeping and strong mathematical skills for reconciling financial data
- Maintained accurate customer records by updating account information and entering credit card details, adhering to data protection and privacy regulations to ensure the integrity and compliance of sensitive information
Front Desk Staff/Housekeeping Attendant
Carey Centre on UBC Campus
03.2019 - 09.2021
- Welcomed and assisted visitors upon arrival, creating a positive and professional organizational impression that resulted in a consistent 4-star staff review on booking platforms
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Efficiently managed administrative tasks such as data entry, mailing, and record filing, enhancing organizational processes and ensuring accurate documentation
E-Commerce Personal Shopper
Save on Foods
10.2020 - 07.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections
- Completed all required paperwork, logs and other documentation according to internal policies to accurately track sales
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products
Gift Shop Volunteer
St. Paul's Hospital
01.2019 - 12.2019
- Ensured smooth cash register operations at the hospital’s gift shop by accurately entering sales discounts, maintaining accuracy in transactions
- Restocked and organized merchandise to ensure shelves remained well-stocked and visually appealing for customers
- Offered friendly assistance and exceptional customer service to patients, visitors, and hospital staff, fostering a positive environment, and enhancing overall satisfaction
Sales Associate
Dollarama
07.2018 - 03.2019
- Maintained inventory by restocking shelves, organizing displays, and ensuring the store remained clean and visually appealing
- Actively engaging in greeting and assisting customers with product education, location, and utilization and receives payments by cash, credit cards, debits, or gift cards
- Assisted more than 100 customers per day
Education
Accounting Diploma -
British Columbia Institute of Technology
09.2022 - 05.2024
Bachelor of Science - Psychology
Polytechnic University of the Philippines-Manila
06.2014 - 05.2018
Timeline
Accounting Associate
Galloway Botteselle & Company
09.2024 - Current
Accounting Diploma -
British Columbia Institute of Technology
09.2022 - 05.2024
Logistics Associate
Holt Renfrew
08.2022 - 02.2023
Customer Service Representative
Cubic Transportation Systems
09.2021 - 10.2022
E-Commerce Personal Shopper
Save on Foods
10.2020 - 07.2021
Front Desk Staff/Housekeeping Attendant
Carey Centre on UBC Campus
03.2019 - 09.2021
Gift Shop Volunteer
St. Paul's Hospital
01.2019 - 12.2019
Sales Associate
Dollarama
07.2018 - 03.2019
Bachelor of Science - Psychology
Polytechnic University of the Philippines-Manila
06.2014 - 05.2018
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