Therese Bernard
Pincher Creek,AB
Summary
Proven track record in enhancing guest satisfaction and streamlining operations, demonstrated during my tenure at Walmart. Skilled in food safety and guest relations, I've effectively managed inventory, upheld cleanliness standards, and led teams to improve service efficiency through supportive management skills. My proactive approach and ability to multitask have consistently elevated customer experiences have been to my and my team’s benefit and contributed to winning awards with past employers.
Overview
16
16
years of professional experience
Work History
Breakfast Attendant
Ramada
05.2024 - Current
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Assisted with special dietary requests, accommodating guests'' needs and ensuring their satisfaction.
- Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Proactively sought feedback from guests regarding their experience, using it constructively to improve future service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Established rapport with customers by providing friendly and attentive service.
- Monitored dining room inventory and replenished as necessary.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Swing Manager
McDonald's
07.2021 - 05.2024
- Developed strong relationships with vendors and suppliers, negotiating competitive pricing terms that positively impacted the bottom line.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Boosted sales by developing promotional strategies and special offers in collaboration with the marketing team.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Led employee training sessions for improved performance and adherence to company standards.
- Orchestrated positive customer experiences by overseeing every area of Type operations.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Streamlined order processing for faster service times, contributing to positive customer feedback.
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Continuously updated knowledge of industry best practices and trends, applying relevant learnings to maintain a competitive advantage in the marketplace.
- Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
- Purchased food and cultivated strong vendor relationships.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
Counter Attendant
McDonald's
03.2021 - 06.2021
- Addressed guest complaints and resolved issues to promote satisfaction.
- Prepared food items accurately and in compliance with health and safety guidelines.
- Participated in staff training sessions to continually enhance knowledge of products and services offered.
- Demonstrated professionalism under pressure during peak hours while maintaining a friendly demeanor towards customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers.
- Processed customer orders and accurately entered into order system.
- Exceeded performance metrics consistently through attention to detail, dedication to providing excellent service, and commitment to personal growth within the role.
- Kept track of customer feedback, sharing insights with supervisors for potential improvements.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Brewed coffee and tea and changed out drink station syrups.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Promoted a positive workplace culture by actively supporting teamwork among coworkers.
- Managed multiple tasks in high-volume environment.
Unloader Associate
Walmart
10.2019 - 04.2020
- Unload and sort stock
- Stock shelves
- Clear parking lot of carts when need arises.
Overnight Support Manager
Walmart
10.2010 - 09.2019
- Oversaw internal support processes, compiling reports to track overnight worker efficiency.
- Trained new employees and provided positive reinforcement when evaluating completed work.
- Distributed workload to maximize efficiency
- Ran store solo when Assistant Manager was on days off
Overnight Stocker and Receiver
Walmart
10.2010 - 08.2016
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Stocked designated items on shelves, end caps and display
- Receive trucks when needed
Store Set
Walmart
06.2009 - 08.2009
- Move shelves and counters
- Reset stock locations after shelves are moved
- Stock and clean mess for the next crew
Garden Centre Cashier
Walmart
06.2008 - 10.2008
- Assisted customers with plant selection
- Stocking garden centre
- Running cashier booth for fast and accurate transactions
Education
N/A - Police And Security
Medicine Hat College
Medicine Hat, ABDiploma -
Bishop O’Byrne High School
Calgary, AB06.2008
Skills
- Cleanliness standards
- Efficient multitasking
- Sanitation Practices
- Stocking
- Food safety knowledge
- Guest satisfaction
- Guest Relations
- Allergy awareness
- Food Safety
- Food Preparation
Languages
English
Full Professional
Timeline
Breakfast Attendant
Ramada
05.2024 - Current
Swing Manager
McDonald's
07.2021 - 05.2024
Counter Attendant
McDonald's
03.2021 - 06.2021
Unloader Associate
Walmart
10.2019 - 04.2020
Overnight Support Manager
Walmart
10.2010 - 09.2019
Overnight Stocker and Receiver
Walmart
10.2010 - 08.2016
Store Set
Walmart
06.2009 - 08.2009
Garden Centre Cashier
Walmart
06.2008 - 10.2008
N/A - Police And Security
Medicine Hat College
Diploma -
Bishop O’Byrne High School
Similar Profiles
Monica RamonMonica Ramon
House Keeping at RamadaHouse Keeping at Ramada
Heaven DoddsHeaven Dodds
House Keeping at RamadaHouse Keeping at Ramada
Xiangjuan MaXiangjuan Ma
Housekeeper at RamadaHousekeeper at Ramada
SEJALBEN SODHAPARMARSEJALBEN SODHAPARMAR
Front Desk Agent at RamadaFront Desk Agent at Ramada
AMANDA HUTCHINSONAMANDA HUTCHINSON
Senior Customer Service Representative at CIBCSenior Customer Service Representative at CIBC