Theresa Victoria Romero
Quality Assurance
Lancaster,CA
Summary
I have over 14 years of experience in facilities planning, evaluation, design, implementation, management, recommendations, quality control, and assurance of proper workforce accountability and sustainability. I have worked with local government (county) and community stakeholders. I am excited to offer my expertise, guidance, strong work ethic, and collaborative skills to establish and nurture working relationships within an organization. This, in turn, will lead to higher quality work performance, employee and customer satisfaction, and increased profit margins, all while ensuring adherence to organizational operating procedures, mission, vision, safety, privacy, and budget concerns.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Regional Quality Assurance Manager
Stars Behavioral Health Group
10.2020 - Current
- Starting position: Quality Assurance Manager Oct. 2020 – March 2022
- Facilitate quarterly Environment of Care audits; analyze major building safety concerns and provide recommendations.
- Recorded, analyzed, and distributed statistical information.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
Quality Assurance Coordinator
Head Injury Association
02.2019 - 09.2020
- Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Investigated allegations of abuse and neglect, determining their validity and recommending solutions.
- Conducted quality control audits.
- Developed monthly, end-of-quarter, and other statistical reports for leadership team and quality improvement programs.
Research Assistant
John Jay College of Criminal Justice
05.2019 - 09.2020
- Recorded data and maintained source documentation following good documentation practices.
- Compiled data into reports and disseminated to supervisor for review.
- Performed statistical, qualitative, and quantitative analysis.
- Reviewed documents and data to identify trends and patterns.
Recreation Therapist
Developmental Disabilities Institute
01.2016 - 02.2019
- Supervised and directed three staff to provide assistance in implementing, planning and leading recreational activities.
- Facilitated individual and group recreation therapy sessions to promote independent community-based recreation.
- Encouraged clients with special needs and circumstances to acquire new skills and get involved in health-promoting leisure activities.
Residential Supervisor
Family Residential and Essential Enterprise Inc.
10.2017 - 02.2018
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Supported personal needs of residents dealing with diverse conditions.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Contractor
Army Community Service, Exceptional Family Member Program
01.2013 - 01.2014
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Tracked progress according to goals for interventions.
Education
PsyD - Clinical Psychology
California Lutheran University
Thousand Oaks, CA 05.2024 - 05.2029
Master of Science - Forensic Psychology
Arizona State University
Tempe, AZ 08.2020 - Current
Bachelor of Arts - Psychology
Stony Brook University
Stony Brook, NY 01.2015 - 2019.08
Skills
Attention to Detail
Facility Condition Assessment
Performance Metrics Development
Sustainability practices
Asset Management
Performance Evaluations
Progress Monitoring
Data Analysis
Quality Standards Determination
Attention to Detail
Certification
Certified Level One Investigator, March 2019
Volunteer Experience
- Army Community Services: Respite Care Provide 2010 - 2012, Wiesbaden, Germany
Training
Trained in investigating allegations of Abuse, Neglect and Significant Incidents in State Oversight Agency Licensed and Operated Programs within New York State
References
Available upon request.
Timeline
PsyD - Clinical Psychology
California Lutheran University
05.2024 - 05.2029
Regional Quality Assurance Manager
Stars Behavioral Health Group
10.2020 - Current
Master of Science - Forensic Psychology
Arizona State University
08.2020 - Current
Research Assistant
John Jay College of Criminal Justice
05.2019 - 09.2020
Quality Assurance Coordinator
Head Injury Association
02.2019 - 09.2020
Residential Supervisor
Family Residential and Essential Enterprise Inc.
10.2017 - 02.2018
Recreation Therapist
Developmental Disabilities Institute
01.2016 - 02.2019
Bachelor of Arts - Psychology
Stony Brook University
01.2015 - 2019.08
Contractor
Army Community Service, Exceptional Family Member Program
01.2013 - 01.2014
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