THERESAH AGYEMANG
Calgary,AB
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeping Attendant
Hampton inn and suites
09.2023 - 04.2024
- Performed daily housekeeping duties including cleaning and sanitizing guest rooms, bathrooms, and common areas
- Changed linens, made beds, and replenished guest supplies to ensure a comfortable stay for hotel guests
- Provided excellent customer service by greeting customers and meeting quality expectations
- Assisted other team members to achieve goals
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Front Counter Attendant
McDonald's
06.2023 - 03.2024
- Maintained a clean and organized workspace, contributing to a positive customer experience.
- Boosted sales through upselling menu items and promoting daily specials to customers.
- Participated in regular inventory counts, facilitating the ordering process for essential supplies as needed.
- Handled phone orders efficiently, accurately recording details for pickup or delivery purposes.
- Collaborated with kitchen staff for prompt food delivery, minimizing customer wait times.
- Managed high-volume periods effectively, maintaining excellent service standards under pressure.
- Adapted to changing menu offerings quickly, staying current on ingredients and preparation methods to assist customers effectively.
- Informed customers about ongoing promotions or loyalty programs, driving participation rates and boosting revenue.
- Demonstrated strong multitasking abilities while juggling multiple orders simultaneously without compromising on quality or accuracy of work delivered.
- Promoted a safe working environment by following all health and safety regulations consistently.
- Streamlined order processing by quickly entering accurate information into the Point of Sale system.
Registered Practical Nurse
Maternal and Child health hospital
05.2020 - 04.2023
- Providing direct nursing services to patients and their families
- Checking that patients are not allergic to any medication that is to be given to them
- Making a clear, accurate and immediate record of all medication that has been administered to a patient
- Maintaining a safe working and nursing environment for all
- Explaining to patients the treatment they are to receive
- Giving feedback to new nurses who come on duty at the end of a shift
- Disposing of hazardous materials properly
- Reviewing patient's medical history
- Maintained accurate documentation of patient information, treatments administered, and observations made during shifts.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Facilitated smooth transitions between shifts through clear communication during handoff reports with colleagues regarding pertinent patient information.
- Reduced medication errors by diligently administering medications according to physician orders and facility protocols.
Education
Post Diploma Certificate - Health And Human Services Management
Bow Valley College
Calgary, ABCollege diploma in Nursing - Nursing
SDA nursing training college
09.2019
Skills
- Clerical Experience
- Medical Records
- Administrative Experience
- Time management
- Microsoft Word
- Nursing
- Medication Administration
- Critical Care Experience
- Hospital Experience
- Vital Signs
- Hospice Care
- Home Care
- Commercial Cleaning
- Cleaning Experience
- Caregiving
- Patient Care
- Laundry
- Food Preparation
- Experience Administering Injections
- Restaurant Experience
- Senior Care
- Meal Preparation
- Customer service-focused
- Guest Relations
- Chemicals handling
- Confidentiality and Discretion
Languages
English
Full Professional
Certification
Nursing registration, 03/01/20, Present
Timeline
Housekeeping Attendant
Hampton inn and suites
09.2023 - 04.2024
Front Counter Attendant
McDonald's
06.2023 - 03.2024
Registered Practical Nurse
Maternal and Child health hospital
05.2020 - 04.2023
Post Diploma Certificate - Health And Human Services Management
Bow Valley College
College diploma in Nursing - Nursing
SDA nursing training college
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