THERESA AUGUSTINE BEBIA
60 Wolfson Crescent, Richmond Hill,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Silvertrust Media
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Business Development Manager
Wema Bank Head
05.2018 - 01.2022
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Credit Analyst
Polaris Bank
04.2006 - 05.2018
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Made decisions and recommendations about extending lines of credit.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Education
Bachelor In Agric - Bachelor in Agric-Soil Science
University of Calabar
Calabar12.1999
Skills
- Senior Leadership Support
- Order Fulfillment
- Stocking and Replenishing
- Microsoft Word
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Silvertrust Media
03.2022 - Current
Business Development Manager
Wema Bank Head
05.2018 - 01.2022
Credit Analyst
Polaris Bank
04.2006 - 05.2018
Bachelor In Agric - Bachelor in Agric-Soil Science
University of Calabar
Similar Profiles
Suzie SegalSuzie Segal
EXECUTIVE PRODUCER at Media Companies Include: Pilgrim Media Group, Lionsgate Films, Mike Mathis Productions, Style Network, E! Network, IMG Media, Harpo Productions, Shed MediaEXECUTIVE PRODUCER at Media Companies Include: Pilgrim Media Group, Lionsgate Films, Mike Mathis Productions, Style Network, E! Network, IMG Media, Harpo Productions, Shed Media
Mohammed Zia ShaheenMohammed Zia Shaheen
Founder & Principal Consultant at Loop Media-Social Media AgencyFounder & Principal Consultant at Loop Media-Social Media Agency
SCOTT MILNERSCOTT MILNER
Operations & Logistics Manager at Bauer Media Group/a360Media/McClatchy MediaOperations & Logistics Manager at Bauer Media Group/a360Media/McClatchy Media
CAMIELE WALTERSCAMIELE WALTERS
Community Service Volunteer at Sunrise Senior LivingCommunity Service Volunteer at Sunrise Senior Living
Ramin SabouhiRamin Sabouhi
General Labor Construction Worker at Precision HomesGeneral Labor Construction Worker at Precision Homes