Theresa Anna Cuarton
Makati,Metro Manila
Summary
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Service-centric Restaurant Supervisor with 10 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Practiced food services professional and leader with 10 years of experience overseeing the performance of hosting, waiting and kitchen teams of up to 35 members. Experienced in development of procedural manuals and training guides. Skilled in handling guest complaints and special requests diplomatically. Astute at combining product knowledge with advanced understanding of best service practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Restaurant Supervisor
Big Kahuna INC. (Pho Hoa Mythai Restaurant)
06.2011 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Maintained accurate records of sales, labor and other costs.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned and executed promotions and special events in close collaboration with management
Counter Attendant/Food Service Supervisor
Bizu Restaurant
04.2009 - 04.2011
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Ordered new supplies and food to maintain service levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Kept guest and work areas clean, organized and sanitized per established standards
- Tracked food production levels, meal counts, and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes
Education
Associate of Science - Computer Information Systems Administration (Network Systems Administration Option)
St. Paul College
New Manila, Quezon City06.2004
High School Diploma -
Fort Bonifacio High School
West Rembo Makati City05.2001
Skills
- Customer Service
- Operational Reporting
- Operational Problems Analysis
- Food Delivery Oversight
- Health and Safety Standards
- Work Schedule Creation
- Cash Receipt Balancing
- Orientation and Onboarding
- Performance Monitoring
Timeline
Restaurant Supervisor
Big Kahuna INC. (Pho Hoa Mythai Restaurant)
06.2011 - Current
Counter Attendant/Food Service Supervisor
Bizu Restaurant
04.2009 - 04.2011
Associate of Science - Computer Information Systems Administration (Network Systems Administration Option)
St. Paul College
High School Diploma -
Fort Bonifacio High School
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