Theresa Williams
Markham,ON
Summary
Dynamic professional with a proven track record at Mary Macleod's Shortbread, excelling in customer satisfaction. Skilled in problem-solving and organizational management, I foster collaboration and maintain confidentiality while driving operational efficiency. My commitment to quality service and effective communication has consistently resulted in improved client relationships and strengthening of customer onboarding.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Customer Service/Office Manager
Mary Macleod's Shortbread
Etobicoke, Ontario
11.2017 - 04.2025
- Successfully resolved escalated customer issues by maintaining professionalism and demonstrating empathy towards clients'' concerns.
- Ensured compliance with industry regulations and company policies through diligent monitoring of daily operations.
- Managed budget allocations effectively, reducing operational costs without compromising service quality.
- Collaborated with other departments to ensure seamless communication and timely resolution of customer inquiries.
- Developed strong relationships with vendors, negotiating favorable terms for the company's benefit.
- Enhanced customer satisfaction by efficiently managing office operations and addressing client concerns promptly.
- Implemented a new CRM system, streamlining data management and improving access to critical customer information.
Elementary School Teacher
Trinity Montessori School
Markham, Ontario
09.2014 - 06.2017
- Created lesson plans to correlate with provincial curriculum standards and devised educational programs to meet educational objectives using Montessori methods for children ages 6-12 years of age.
- Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Adapted teaching methods and materials to meet students' varied needs and interests, promoting inclusive education.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
Upper Elementary Directress
Maria Montessori School
Toronto, Ontario
09.2012 - 06.2013
- Instructed a class of 27 nine to twelve year olds in the Montessori method of education.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Implemented engaging hands-on activities to reinforce fundamental concepts, resulting in increased student motivation and participation.
Travel Consultant/Trainer Coordinator
Flight Centre Canada
Toronto, Ontario
10.1997 - 08.2010
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Improved trainee performance with regular evaluations and constructive feedback.
- Optimized existing training programs to better align with company goals and objectives.
- Spearheaded the development of new training materials, resulting in higher trainee satisfaction scores.
- Enhanced training efficiency by developing and implementing well-structured lesson plans.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
Upper Elementary Teacher
Niagara Montessori School
Burlington, Ontario
10.1993 - 06.1997
- Instructing a class of 25 nine to twelve year olds in the Montessori method of education.
- Led diverse students to academic success with differentiated instruction strategies tailored to individual needs.
Principal and Lower Elementary Teacher
Southside Montessori School
10.1986 - 10.1992
- Head of school of 150 students with a staff of 9 employees. Responsible for the general running of the school, conduction, coordinating and presenting Parent education evenings and public relations within the community as well as directing pedagogical and philosophical aspects of the curriculum.
- Instructed 28 children aged 6 to 9 years old in the Montessori method of education.
- Advised and reported to a Parent Council
- During my tenure, the school enrolment doubled in size. I successfully increased the school's profile in the local community and the Montessori community at large.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Fostered a positive learning environment by promoting open communication among staff, students, and parents.
- Developed strong relationships with stakeholders to foster trust, collaboration, and commitment to shared goals.
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Communicated with parents to encourage active parental participation in education.
- Participated in professional development opportunities to stay current on best practices in elementary education, enhancing my instructional effectiveness.
- Led parent-teacher conferences effectively, providing constructive feedback on student progress while fostering open communication channels between families and school staff.
- Met with parents to review Individualized Education Plans for at-risk students.
- Evaluated curriculum materials for alignment with state standards, ensuring consistency across grade levels and subject areas.
- Fostered positive and inclusive school culture, leading initiatives for diversity and inclusion.
- Monitored student behavior and enforced discipline policies.
Education
Bachelor of Professional Studies in Education - Elementary School Teaching
Niagara University
Toronto,12-2011
AMI Elementary Teachers Diploma - Elementary Education
Toronto Montessori Institute
Toronto, ON06-1984
Bachelor of Arts - Sociology
Trent University
Peterborough, ON06-1980
Skills
- Confidentiality
- Self motivation
- Goal setting
- Positive attitude
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Organizational skills
- Time management
- Attention to detail
- Problem-solving abilities
- Professional and courteous
Languages
English
Full Professional
French
Elementary
Certification
- BRC Training -Current - I am an Internal auditor for the Food Safety Program at Mary Macleod's Shortbread
- I have done Food Safety training
- I have a St John's First aid certificate -needs to be renewed
Timeline
Customer Service/Office Manager
Mary Macleod's Shortbread
11.2017 - 04.2025
Elementary School Teacher
Trinity Montessori School
09.2014 - 06.2017
Upper Elementary Directress
Maria Montessori School
09.2012 - 06.2013
Travel Consultant/Trainer Coordinator
Flight Centre Canada
10.1997 - 08.2010
Upper Elementary Teacher
Niagara Montessori School
10.1993 - 06.1997
Principal and Lower Elementary Teacher
Southside Montessori School
10.1986 - 10.1992
Bachelor of Professional Studies in Education - Elementary School Teaching
Niagara University
AMI Elementary Teachers Diploma - Elementary Education
Toronto Montessori Institute
Bachelor of Arts - Sociology
Trent University
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