Theresa Warner
Shingletown
Summary
Dynamic and dedicated professional with extensive experience in customer service at Chili’s Bar and Grill. Proven ability to resolve complaints and enhance guest satisfaction through effective communication and strong work ethic. Skilled in POS systems and food safety, fostering positive dining experiences while training team members for success.
Overview
19
19
years of professional experience
Work History
Server
Chili’s Bar and Grill
05.2008 - 01.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
Nanny
Josh Howard
06.2005 - 05.2007
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Built positive and nurturing environments to support child social and emotional growth.
- Engaged with children on age-appropriate level.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Transported children to and from school, medical appointments, and extra-curricular activities.
Front End Courtesy Clerk
Bel-Air
04.2003 - 06.2005
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Returned unwanted items to correct store locations and restocked shelves.
- Assisted customers with large purchases by carrying items to vehicles.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Maintained clean and tidy checkout area to optimize service delivery.
Shift Leader
Papa Murphy's Take and Bake Pizza
08.2000 - 04.2003
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
No Degree - Nursing
Shasta College
Redding, CAHigh School Diploma -
Marysville High School
Marysville, CA06-2001
Skills
- Customer service
- Order delivery practices
- Hostess support
- Team member support
- Food running
- Menu memorization
- Point-of-sale system
- Team collaboration
- Safe food handling
- Liquor, wine, and food service
- Guest seating
- Food safety
- Strong work ethic
- Server training
Timeline
Server
Chili’s Bar and Grill
05.2008 - 01.2020
Nanny
Josh Howard
06.2005 - 05.2007
Front End Courtesy Clerk
Bel-Air
04.2003 - 06.2005
Shift Leader
Papa Murphy's Take and Bake Pizza
08.2000 - 04.2003
No Degree - Nursing
Shasta College
High School Diploma -
Marysville High School