Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Theresa Wallace

Port Perry,ON

Summary

Dedicated server and bartender with a strong commitment to exceptional customer service. Proven ability to enhance guest experiences through effective problem-solving and cash handling skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server/Bartender

Red Lion Bar and Grill
Port Perry, ON
09.2015 - Current
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Collaborated with kitchen staff to streamline order delivery process.
  • Maintained knowledge of menu items, specials, and promotions to enhance guest experience.
  • Trained new servers on operational procedures and best practices for service excellence.
  • Managed multiple tables efficiently while prioritizing guest needs during peak hours.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
  • Implemented suggestions to improve workflow efficiency within the serving team.

Education

Timothy Eaton Secondary School
Scarborough, Ontario
06-1978

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Languages

English

Certification

Smart Serve Certificate # 251109808770

Timeline

Server/Bartender

Red Lion Bar and Grill
09.2015 - Current

Timothy Eaton Secondary School
Theresa Wallace