Theresa Upshaw
Toronto,ON
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level concierge position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Probe Security
Billy Papageorgiou
10.2023 - Current
- Filled in as concierge when concierge departed from site
- Overtime
- Patrolled whole site by foot patrol
- First Aid/CPR Qualified
- Commercial site
- Written reports such as DAR and Occurrences reports
Patrol Guard
Forest Hills Group
10.2022 - 02.2023
- Improved team communication through active participation in guard shift briefings and maintaining an open line of contact with colleagues during shifts.
- Conducted risk assessments before shifts to identify potential threats or areas needing additional attention for improved safety measures.
- Responded swiftly to emergencies, assessing situations and initiating appropriate action plans to mitigate risks.
- Reduced incidents of trespassing by vigilantly monitoring surveillance cameras and access control systems.
- Provided first aid assistance when required until medical professionals arrived on scene for further treatment if needed.
- Documented daily activities in detailed logs, ensuring accuracy and consistency for future reference and analysis.
- Assisted visitors by offering directions, answering questions, or alerting appropriate personnel when necessary.
- Performed routine maintenance checks on equipment such as radios, flashlights, alarms systems to guarantee proper functionality during shifts.
- Enhanced security by conducting regular foot and vehicle patrols throughout the property.
- Streamlined reporting processes for incident documentation, resulting in increased efficiency and accuracy when submitting reports to supervisors.
- Demonstrated professionalism at all times by adhering to company policies, dress code standards, and professional protocols while on duty.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Issued access cards to authorized personnel to monitor access points.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Security Guard
Securitas Security Services
08.2015 - 10.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Reduced incidences of theft by implementing effective access control measures.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
Education
Security Licence - Security Training
Ontario Security Training
Toronto, ON02.2011
High School Diploma -
Dartmouth High School
Dartmouth, NS06.1995
Skills
- Incident Reporting
- Professional Appearance
- Fire Safety Knowledge
- Perimeter security
- CCTV Monitoring
- Professionalism
- Access Control
- Emergency Response
- Incident Response
- Team Player
- Honest and Dependable
- Punctuality
- Attentive and Observant
- Security camera monitoring
- Data Entry
- First Aid Certified
- Security operations experience
- Ground Patrol
- First Aid and CPR Certified
Languages
English
Full Professional
Timeline
Probe Security
Billy Papageorgiou
10.2023 - Current
Patrol Guard
Forest Hills Group
10.2022 - 02.2023
Security Guard
Securitas Security Services
08.2015 - 10.2022
Security Licence - Security Training
Ontario Security Training
High School Diploma -
Dartmouth High School
Similar Profiles
Xaris MananasXaris Mananas
Physiotherapist Intern at Papageorgiou HospitalPhysiotherapist Intern at Papageorgiou Hospital
Patroklos TheocharisPatroklos Theocharis
Psychiatry Resident at General Hospital PapageorgiouPsychiatry Resident at General Hospital Papageorgiou
Jakob RobertsJakob Roberts
Bicycle Maintenance Technician at Wheel Billy BikesBicycle Maintenance Technician at Wheel Billy Bikes