Theresa Tavizon
San Dimas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Positive, upbeat associate that brings more than 31 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sr. Hearing Aid Manager
Costco Wholesale Corp
04.2001 - 12.2021
- Provided audiology services to individuals with hearing loss within the region.
- Developed and implemented individualized treatment plans for patients in accordance with their needs and preferences.
- Conducted comprehensive diagnostic evaluations of hearing, balance, tinnitus and other vestibular disorders.
- Counseled patients on communication strategies such as lip reading, sign language, and speech therapy techniques.
- Instructed patients on proper use of hearing aid technology including troubleshooting issues related to fit or function.
- Collaborated with physicians, nurses, social workers, educators and other professionals to coordinate patient care.
- Provided education to families regarding effective communication strategies for individuals with hearing impairment.
- Attended conferences to stay up-to-date on advances in audiology practice guidelines.
- Maintained accurate medical records according to HIPAA regulations.
- Evaluated earmolds for custom fit hearing aids using real ear measurements.
- Managed inventory of supplies necessary for providing audiology services.
- Utilized computer software applications to document patient progress over time.
- Advised staff members on best practices when working with hard-of-hearing clients.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
HA Specialist
Beltone Hearing Care Center
04.1997 - 04.2001
- Counseled clients on hearing aid options and features to determine the best solution for their needs.
- Provided diagnostic testing, including air conduction, bone conduction, speech audiometry, and immittance testing.
- Programmed hearing aids with appropriate settings based on client's hearing loss profile.
- Performed earmold impressions to ensure proper fit of hearing aids.
- Demonstrated use of various types of assistive listening devices such as personal amplifiers and telephone amplifiers.
- Conducted follow-up visits to evaluate the effectiveness of prescribed amplification devices and services provided.
- Adjusted and repaired malfunctioning hearing aids in a timely manner.
- Maintained accurate records of patient information including test results, diagnosis, treatments rendered.
Food Server, Crew Cheif
IHOP
02.1996 - 04.1997
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Food Service Worker
Bakers Square Restaurant & Bakery
07.1993 - 02.1996
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Education
Some College (No Degree) - Hearing Instrument Specialist
Cerritos College
Norwalk, CAHigh School Diploma -
Port Hueneme High School
06.1986
Skills
- Time Management
- Schedule Preparation
- Verbal and Written Communication
- Customer Relationship Management (CRM)
- Inbound and Outbound Calling
- Clerical Support
- Customer Support
- Appointment Scheduling
- Complex Problem-Solving
- Guest Services
Training and Development
Employee Coaching and Mentoring
Professional and Courteous
Certification
- Licensed Hearing Instrument Specialist - [1999- to current] #HA3975
Timeline
Sr. Hearing Aid Manager
Costco Wholesale Corp
04.2001 - 12.2021
HA Specialist
Beltone Hearing Care Center
04.1997 - 04.2001
Food Server, Crew Cheif
IHOP
02.1996 - 04.1997
Food Service Worker
Bakers Square Restaurant & Bakery
07.1993 - 02.1996
Some College (No Degree) - Hearing Instrument Specialist
Cerritos College
High School Diploma -
Port Hueneme High School
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