THERESA TAMBURRO

Track record of client, program, and project successes. Respond well to difficult and stressful situations; combine tact with tenacity and superior listening skills to expedite proceedings on behalf of clients, speeding problem resolution, and securing win/win outcomes – all without alienating crucial partners. Thoroughly understand the necessity of maintaining top levels of confidentiality when dealing with sensitive subject matter. Computer literate with Word, Excel and PowerPoint. Reputation for expert interpersonal, communication, organizational, and problem-solving skills.

• Sought out necessary community resources so that clients could benefit from services involving addiction recovery, social integration, speech therapy, and physiotherapy.
• Convinced such well-known organizations as Disney World, Casa Loma, the CN Tower, Rogers Centre, and Canada’s Wonderland to donate an assortment of items for each recipient’s use.
• Introduced communication and medication logs to keep internal staff informed of crucial developments involving each client.
• Collaborated with Toronto’s North York General Hospital to secure a Palm Pilot to strengthen this boy’s long-term memory.
• Devised physical work-outs to reverse muscular inactivity and restore mobility.
• Assembled a photo album to illustrate commonplace routines and reinforce Activities of Daily Living.
• Capitalized on credit card programs as Petro Points and President’s Choice MasterCard to realize monumental savings on such everyday purchases as gasoline and groceries.
• Established the idea of a life skills program to empower change amongst at-risk youth.
• Convinced employer of the feasibility to offer college students volunteer opportunities in exchange for credits towards their program completion.