Theresa Taleb
Calgary,AB
Summary
Experienced with salon operations and team leadership. Utilizes skills in staff training, scheduling, and inventory management to maintain smooth workflow. Track record of enhancing customer satisfaction and ensuring high standards of service.
Enthusiastic salon professional familiar with current hairstyles and cuts. Outgoing, friendly, and knowledgeable of modern fashions.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Salon Manager
Diva Salon & Spa
06.2000 - 05.2024
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Delegated workplace responsibility to appropriate staff.
- Fostered culture of continuous improvement, encouraging staff to pursue further education and certifications.
- Coordinated with financial advisors to manage salon budget and finances, ensuring profitability and sustainable growth.
- Developed and executed training programs for staff, elevating their skills in latest beauty techniques.
- Cultivated partnerships with local businesses, expanding salon's network and community presence.
- Organized promotional events to attract new clients, increasing salon visibility and revenue.
Education
High School Diploma -
Lester B. Pearson
Calgary, AB06-2001
Skills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Salon safety and security
- Training staff
- Scheduling
- Guest Relations
- Staff motivator
- Appointment Scheduling
Languages
English
Native or Bilingual
Timeline
Salon Manager
Diva Salon & Spa
06.2000 - 05.2024
High School Diploma -
Lester B. Pearson
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