Theresa Anne Suelto
Toronto,ON
Summary
Service Manager bringing 6 years restaurant experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
8
8
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
05.2021 - Current
- Resolve customer complaints in professional and timely manner.
- Hire, train, and supervise team of service staff members to meet business goals.
- Monitor service staff performance and provided feedback for improvement.
- Analyze service reports to identify areas of improvement.
- Creates excellent guest experience by providing guests with great food presented and served perfectly on a clean line, great feel, and great flow.
Kitchen Manager
Chipotle Mexican Grill
11.2020 - 05.2021
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Certified Trainer
Chipotle Mexican Grill
09.2020 - 11.2020
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Evaluated the effectiveness of training programs through regular assessment and analysis, leading to continuous improvement efforts.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Crew Member
Chipotle Mexican Grill
09.2018 - 09.2020
- Contributed to increased sales by upselling menu items and promoting special offers.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Housekeeping Supervisor
Pan Pacific Toronto
01.2020 - 03.2020
- Conducted regular room inspections to verify compliance with housekeeping standards. Communicated repair needs to maintenance staff.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Room Attendant
The Grand Hotel Toronto
06.2019 - 09.2019
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Food and Beverage Server
Esca's Garden Restaurant
10.2017 - 08.2018
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
Commis Chef
Richmonde Hotels
05.2016 - 07.2017
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Maintained well-organized mise en place to keep work consistent.
Education
Post Secondary Education - Hotel Operations Management
Centennial College of Applied Arts And Technology
Scarborough, ON04.2020
Bachelor of Science - Hotel And Restaurant Management
St. Paul University Iloilo
Iloilo City, Philippines05.2015
Skills
- Quality Assurance
- Interpersonal Relationships
- Workflow Management
- Train Workers
- Team Scheduling
- Guest Satisfaction
- Adaptability and Flexibility
CERTIFICATION:
World Education Services (WES)
Certification
Food Handler Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursPersonal development programsCompany CulturePaid sick leaveQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Service Manager
Chipotle Mexican Grill
05.2021 - Current
Kitchen Manager
Chipotle Mexican Grill
11.2020 - 05.2021
Certified Trainer
Chipotle Mexican Grill
09.2020 - 11.2020
Housekeeping Supervisor
Pan Pacific Toronto
01.2020 - 03.2020
Room Attendant
The Grand Hotel Toronto
06.2019 - 09.2019
Crew Member
Chipotle Mexican Grill
09.2018 - 09.2020
Food and Beverage Server
Esca's Garden Restaurant
10.2017 - 08.2018
Commis Chef
Richmonde Hotels
05.2016 - 07.2017
Post Secondary Education - Hotel Operations Management
Centennial College of Applied Arts And Technology
Bachelor of Science - Hotel And Restaurant Management
St. Paul University Iloilo
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