Theresa Stellar
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized Operations Support person. Verifies orders and coordinates fulfillment services to support operational efficiency. Fosters collaborative team environment to drive positive customer experiences. Proficient with office machinery and leverages strong multi-tasking skills to meet deadlines by prioritizing assignments.
Overview
30
30
years of professional experience
Work History
Operations Representative
Fortis BC Gas Inc.
03.2008 - 11.2018
- Call before you dig Gas Infrastructure locates.
- Provided approximately 20 customers per day with gas location information to excavating community.
- Answered approximately 25 to 30 phone calls per day from excavating community and provided information as required.
- Handled approximately 10 emergency gas locate calls per day in timely manner.
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
- Handled customer needs and issues by working with representatives and customers directly.
Agreement Administrator
CP Rail
08.1988 - 10.2006
- Administered BC lease portfolio for Real Estate with a signing authority of $2,000,000.00.
- Drafted Lease Agreements.
- Prepared cover letters and sent Agreements out for signature.
- Received signed Agreements and either signed or passed on to senior management for Signature and returned fully signed agreements to tenants.
- Maintained files of all Lease Agreements.
- Performed monthly rent reviews based on current rent values and recommended rent increases where warranted.
- Provided monthly lease portfolio financial reports and forecasts and budgets.
- Sent collection letters to delinquent tenants.
Education
GED -
Vancouver Community College
Vancouver, BCSkills
- Form Preparation
- Client Needs Assessment
- Filing Documents
- Cash Reconciliation
- Billing Procedures
- Office Meetings
- Data Communications
- Office Supplies and Inventory
- Customer Care
- Interpersonal Communication Skills
- Active Listening
- Reading Comprehension
- Customer Experience and Transactions
- Status Updates
- Organizational Skills
- Microsoft Windows and Office
- Documentation
- Advanced Excel Spreadsheet Functions
- Information Security Protocols
- Greeting Visitors
- Accounts Payable and Accounts Receivable reports
- SAP Super User
Timeline
Operations Representative
Fortis BC Gas Inc.
03.2008 - 11.2018
Agreement Administrator
CP Rail
08.1988 - 10.2006
GED -
Vancouver Community College
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