Theresa Romero
Barstow,CA
Summary
Dynamic customer service professional with experience at Sitel, excelling in problem-solving and active listening. Proven track record of enhancing service protocols, leading to improved customer satisfaction. Proficient in data entry and Microsoft Excel, with a strong ability to prioritize and deliver effective product solutions.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Sitel
12.2019 - 02.2024
- Resolved customer inquiries through phone and chat support, ensuring timely and accurate responses.
- Collaborated with the team to enhance service protocols, resulting in improved customer satisfaction ratings.
- Assisted in training new representatives on company systems and best practices
- Maintained detailed records of customer interactions, ensuring compliance with company policies and procedures.
- Managed escalated issues by employing problem-solving techniques to achieve favorable resolutions.
Waitress Trainee
Denny's Restaurants Franchise Association
08.2012 - 11.2019
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely food delivery during peak hours.
- Developed proficiency in using point-of-sale systems to process orders efficiently.
- Resolved guest complaints effectively, fostering a positive dining environment and repeat business.
Education
Associate of Science - Business Administration And Management
Barstow Community College
Barstow, CA05-2030
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Technical support
- Prioritization
- Product and service solutions
- Product knowledge
- Microsoft Excel
- Call center experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Sitel
12.2019 - 02.2024
Waitress Trainee
Denny's Restaurants Franchise Association
08.2012 - 11.2019
Associate of Science - Business Administration And Management
Barstow Community College
Similar Profiles
Dashia PattersonDashia Patterson
Customer Service Representative at SitelCustomer Service Representative at Sitel
Angel NewkirkAngel Newkirk
Customer Service Representative at SitelCustomer Service Representative at Sitel
Dymond LandersDymond Landers
Express Script Specialty Remote at SitelExpress Script Specialty Remote at Sitel
Hector Morales GonzalezHector Morales Gonzalez
Diesel Technician at In And Out Truck RepairDiesel Technician at In And Out Truck Repair
Taumaia ChanwongTaumaia Chanwong
Shift Lieutenant at Geo Secure ServicesShift Lieutenant at Geo Secure Services