Theresa Rodriguez
San Jose
Summary
Dynamic Food and Beverage Manager with over 15 years at American Golf Corporation, driving a 35% revenue increase through strategic sales initiatives and exceptional team leadership. Expert in financial management and customer service excellence, fostering a culture of accountability and professional growth among diverse teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
American Golf Corporation
San Dimas
01.2025 - Current
- Oversaw all aspects of food and beverage operations, including menu planning, inventory management, and cost control (For Private Events, Beverage Cart, Restaurant, and Bar)
- Cultivated relationships with vendors to negotiate favorable pricing agreements and ensure timely delivery of supplies
- Standardized service protocols for beverage cart and tournament operations, leading to a measured increase in guest satisfaction scores.
- Coordinate with the Head Golf Professional and Tournament Director to execute seamless F&B services for high-volume tournaments.
- Manage annual F&B budgets exceeding $1M, maintaining full P&L accountability and achieving targets for food, beverage, and labor costs.
- Develop aggressive sales and marketing plans for private events and club functions, resulting in a year-over-year revenue increase by 35%
- Analyze monthly financial statements and POS data to take corrective actions on labor-to-revenue ratios and inventory variances.
- Recruit, train, and mentor a diverse team of up to 30 seasonal and full-time staff, fostering a culture of accountability and professional growth.
- Design and execute comprehensive onboarding and ongoing training programs, reducing staff turnover by 60% through improved employee engagement.
- Liaised with other departments within the organization (e.g., banquet services) to coordinate seamless operations across multiple outlets
- Collaborated with the executive team to develop long-term strategic plans for business growth
Operations Supervisor
ISS Guckenheimer
West Covina
08.2022 - 01.2025
- Developed and implemented standard operating procedures (SOPs) to improve operational efficiency
- Trained and mentored new hires on company policies, procedures, and safety protocols
- Monitored key performance indicators (KPIs) to identify areas for improvement and implement corrective actions
- Created reports analyzing operational data such as production output, cycle times, and defect rates for management review
- Collaborated with cross-functional teams including logistics, sales, and finance departments to align goals
- Oversaw budget planning activities related to operations expenses including labor costs, supplies, and equipment
- Developed and maintained strong relationships with key stakeholders including customers, suppliers, and regulatory agencies
Event Manager
Jeff Duerson Staffing
Daly City
09.2014 - 08.2022
- Collaborated with cross-functional teams to develop event concepts and themes that aligned with client objectives
- Oversaw venue selection process based on client preferences and budget constraints
- Developed detailed event timelines, schedules, and production plans to ensure smooth operations during the entire event lifecycle
- Provided on-site supervision during events ensuring seamless coordination between different stakeholders (caterers, decorators, technicians) leading up-to timely completion of set-up activities
- Managed multiple concurrent projects while adhering to strict deadlines and budgets
- Conducted market research to stay updated on industry trends and competitor activities in order to deliver innovative event experiences
- Planned and executed corporate events, including conferences, seminars, and product launches
Supervisor
Whole Foods Market
Los Altos
07.2008 - 09.2014
- Collaborated with cross-functional teams to identify process improvements and implement solutions that enhanced the overall customer experience
- Led weekly team meetings to communicate updates, provide coaching, and address any concerns or challenges faced by the team members
- Created comprehensive training materials for new hires, ensuring consistent onboarding processes across the department
- Collaborated with the marketing team on initiatives to improve brand perception through exceptional customer service experiences
- Mentored and coached team members to enhance their skills, performance, and career development opportunities
- Demonstrated strong leadership skills by effectively managing conflicts within the team or between team members and customers
- Developed strategies for upselling or cross-selling products/services during customer interactions
Education
Bachelor of Business Administration - Management/HR
California State Polytechnic University-Pomona
Pomona, CA12.2025
Associate of Science - Business Administration
Foothill College
Los Altos Hills, CA03.2022
Skills
Senior hospitality leader with 15 years of experience across food & beverage, restaurant, bar, and hotel operations Proven track record managing large, multi-functional teams (40 staff) and driving operational excellence, financial performance, and customer satisfaction
- Senior leadership, team development, mentoring, and succession planning
- End-to-end hospitality operations: restaurants, bars, hotels, fine dining, and buffet service
- Financial management including budgeting, payroll, P&L analysis, cost control, and forecasting
- Sales and revenue growth through direct sales, prospecting, upselling, and cross-selling
- Staff recruitment, scheduling, internal hiring, and workforce optimization
- Training leadership: formal programs, workshops, seminars, conferences, e-learning, and on-the-job training
- Customer service excellence, complaint resolution, and conflict management
- Full financial accountability: budgeting, payroll, P&L ownership, cost control, forecasting, and productivity optimization
- Revenue growth through strategic sales, contract management, direct sales, upselling, and cross-selling initiatives
- Workforce strategy including recruitment, internal promotion, scheduling, and labor optimization
- Training governance: design and rollout of formal training programs, leadership development, and multi-channel learning delivery
- Customer experience leadership, complaint escalation management, and service standards governance
- Strategic planning, compliance, food safety management, inventory control, POS/CRM systems, and operational reporting
Certification
- Food Handler Certification
- TIPS
Timeline
Food and Beverage Manager
American Golf Corporation
01.2025 - Current
Operations Supervisor
ISS Guckenheimer
08.2022 - 01.2025
Event Manager
Jeff Duerson Staffing
09.2014 - 08.2022
Supervisor
Whole Foods Market
07.2008 - 09.2014
Bachelor of Business Administration - Management/HR
California State Polytechnic University-Pomona
Associate of Science - Business Administration
Foothill College